About this role

Technical Support & Operations

- Perform first-level technical troubleshooting before escalating issues to engineering teams

- Provide weekend escalation coverage, including issue triage and coordination with on-call technical teams

- Support operational changes within data pipelines and workflow systems

- Execute scripts and automated processes for operational and developer support queues

- Run data acquisition and processing tasks through APIs and backend systems

Pipeline Maintenance & System Reliability

- Monitor and maintain high-volume data pipelines

- Identify system failures, bottlenecks, and workflow inefficiencies

- Collaborate with engineering teams to recommend technical improvements and process optimizations

- Manage ETL workflows, including data extraction, transformation, and transfer processes

- Maintain backend operational reliability and support automated workflow execution

Technical Queue & Backend Support

- Act as the primary point of contact for technical operational support requests

- Resolve technical issues beyond standard operational troubleshooting capabilities

- Conduct technical audits and backend data validation activities

- Execute complex database queries to ensure data integrity and operational health

- Bridge communication and workflow gaps between engineering and operations teams

Programming & Integration

- Basic Python knowledge for backend scripting and automation

- Advanced SQL skills with experience writing and optimizing complex queries

- Experience working with RESTful APIs for data extraction and integration

- Ability to manage backend workflows and automation scripts

Data & Workflow Management

- Understanding of ETL processes and data pipeline operations

- Experience monitoring and troubleshooting automated workflows

- Familiarity with operational data systems and backend process management

Qualifications

- Senior-level experience in technical operations, system support, data infrastructure, or related technical roles

- Strong analytical and problem-solving abilities

- Ability to build, improve, and optimize workflows rather than simply follow existing processes

- Experience collaborating with engineering and operations teams on technical issue resolution and process improvements

- Strong communication and coordination skills in cross-functional environments

Preferred Competencies

- Self-driven and proactive approach to problem-solving

- Ability to manage multiple technical priorities simultaneously

- Strong attention to detail and system accuracy

- Comfortable working in fast-paced operational environments

- Experience supporting business-critical systems and workflows

- Hybrid technical and operational support role

- Collaboration with operations, engineering, and infrastructure teams

- May require weekend support coverage and handling time-sensitive escalations

- Fast-paced environment with evolving operational priorities