About this role
Responsibilities
• Deliver highest level of customer support by answering inbound calls and emails, on
technical support and roadside assistance related inquiry in a 7*24*365
environment
• Educate our owners so they have optimal confidence in the operation of their vehicle
• Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
• Communicate or escalate owner's concern to relevant parties for further follow up whenever necessary
• Accurately record issues and data into CRM/ Vehicle Support Systems
•通過接聽來電和郵件，提供最高水平的客戶支援，處理技術支援和道路援助相關的查詢
• 教育車主，使他們對其車輛操作充滿信心
• 以專業的方式提供可行的技術解決方案，超出客戶期望，確保車主在所有擁有過程中享受真正的愉悅
• 在必要時將車主的關切進行溝通或升級，並將其轉交給相關方進行進一步跟進
• 將問題和數據準確記錄到CRM/車輛支援系統中
Responsibilities
• Deliver highest level of customer support by answering inbound calls and emails, on
technical support and roadside assistance related inquiry in a 7*24*365
environment
• Educate our owners so they have optimal confidence in the operation of their vehicle
• Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
• Communicate or escalate owner's concern to relevant parties for further follow up whenever necessary
• Accurately record issues and data into CRM/ Vehicle Support Systems
•通過接聽來電和郵件，提供最高水平的客戶支援，處理技術支援和道路援助相關的查詢
• 教育車主，使他們對其車輛操作充滿信心
• 以專業的方式提供可行的技術解決方案，超出客戶期望，確保車主在所有擁有過程中享受真正的愉悅
• 在必要時將車主的關切進行溝通或升級，並將其轉交給相關方進行進一步跟進
• 將問題和數據準確記錄到CRM/車輛支援系統中
Responsibilities
• Deliver highest level of customer support by answering inbound calls and emails, on
technical support and roadside assistance related inquiry in a 7*24*365
environment
• Educate our owners so they have optimal confidence in the operation of their vehicle
• Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
• Communicate or escalate owner's concern to relevant parties for further follow up whenever necessary
• Accurately record issues and data into CRM/ Vehicle Support Systems
•通過接聽來電和郵件，提供最高水平的客戶支援，處理技術支援和道路援助相關的查詢
• 教育車主，使他們對其車輛操作充滿信心
• 以專業的方式提供可行的技術解決方案，超出客戶期望，確保車主在所有擁有過程中享受真正的愉悅
• 在必要時將車主的關切進行溝通或升級，並將其轉交給相關方進行進一步跟進
• 將問題和數據準確記錄到CRM/車輛支援系統中
Benefits
In addition to a competitive compensation package, Tesla Taiwan is pleased to offer the following benefits for employees:
- Employee Stock Purchase Plan (ESPP)
- Comprehensive Medical Coverage
- Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
- Employee Vehicle Purchase Program
- Employee Welfare Committee
- Employee Merchandise Discounts
- Celebratory Gifts for Special Occasions
- Employee Referral Program
The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company
福利
除了具有競爭力的薪酬方案外，Tesla台灣為員工提供以下福利：
- 員工認股計劃（ESPP)
- 團體醫療保險
- 全球員工協助方案 (EAP) 和協助資源
- 員工購車計劃
- 職工福利委員會
- Eshop精品員工優惠
- 特殊場合的慶祝禮物
- 員工推薦計劃
本公司保留更改福利項目的權利。