About this role
Job Summary
Job Description
Job Description:
Based in India, this position is responsible for supporting Middle East and Africa operations.
Analyst Customer Supply Chain Provide dedicated customer service support to an assigned channel of customers and sales groups.
Key Responsibilities:
- Responsible for assigned customer accounts for the entire order life cycle responsibilities include Inventory Management, and logistics management to ensure orders are shipped to the agreed TATs.
- Place orders, EDI, manual, and rush orders for both Customers and sales representatives.
- Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Order life cycle, systems, and practices; provide timely and informative responses.
- Prepare International shipping documents (Commercial invoice, Packing list, Shipper's Letter of Instruction (SLI), Export declaration, etc.
- Manage logistics from Ocean Freight, Airfreight & Inland freight ensuring the accuracy and verification of documentation such as Bills of Lading (BOL), Air Waybills, freight quotes, Proof of Delivery (POD), etc.
- Maintain accurate records of all internal and external interactions in the appropriate database/system (prices, delivery dates, inventory, other data related to each transaction, etc)
- Generate reports to monitor key performance indicators (KPIs) such as OTIF, Open Orders, Order to Cash cycle Milestones, etc.
- Prepare and distribute standard and customized internal and customer reports.
- Process OSI's (Operational Service Issues) that result from shortages / mispicks, damaged freight, price discrepancies, etc.
- Advise customers and/or sales reps on product shortages, expected delivery dates, price changes, etc.
- Communicate with carriers and Medline transportation to meet customer and rep expectations while following SOP’s. Escalate when necessary to meet customer’s need.
Must Have:
- Candidate should have 3 to 5 years of Order to Cash experience and there is no maximum limit for a number of years of experience. Previous experience working in Healthcare, Medical devices, Medical consumables, and Pharma is a plus.
- Excellent English business communication skills (Read, Write and Speak)
- Customer focus - Building strong customer relationships and delivering customer-centric solutions.
- Drives results - Consistently achieving results, even under tough circumstances.
- Hands-on experience with SAP HANA.
- Requires some work experience and intermediate-level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.
- Strong Knowledge on international logistics and Incoterms.
Good to Have:
- Exposure to global trade compliance, export documentation, and customs regulations.
- Experience working with KPI dashboards and reporting tools such as Power BI, Tableau, or SAP BO.
- Strong analytical, problem-solving, and stakeholder management skills.
About Medline India:
Medline India was setup in 2010 in Pune, primarily as an offshore Development centre and to augment resources for Medline Industries LP headquartered in Chicago, USA. We are a 1500+ strong and growing team of technology, finance & and business support professionals who support our businesses worldwide towards a mission to make healthcare run better. We are proud to be certified as a ‘Great Place to Work’ by the Great Place to Work Institute® (India) for the duration May 2023 – May 2024.
We are an organization with a conducive work environment, ample opportunities to learn, contribute and grow with a highly empowered & engaged team. We encourage our people to share their best ideas and create new opportunities for our customers and ourselves to work together to solve today’s toughest healthcare challenges.
About Medline Industries, LP:
Established in 1966, Medline Industries LP is a renowned global healthcare organization boasting 56 years of consecutive sales growth, exceeding $21 billion in annual sales. With a workforce of over 36,000 professionals spread across the globe, we operate in more than 125 countries and territories. As the largest privately held manufacturer and distributor of medical supplies in the United States, Medline is uniquely positioned to offer comprehensive products, education, and support across the continuum of care.
At present, Medline Industries, LP holds the esteemed position as the #1 market leader, delivering an extensive portfolio of over 550,000 medical products and clinical solutions. Our clientele includes hospitals, extended care facilities, surgery centres, physician offices, home care agencies, providers, and retailers. We are proud to be recognized by Forbes as one of America’s Best Large Employers and Best Employers for Women. Additionally, the Chicago Tribune has consistently named us a Top Workplace for the past 12 years.