About this role
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Enthusiastically greet guests and provide event information.
· Scan guest tickets, answer questions, assist guests with locating their seats, examine tickets for entry to various locations around the venue, and refuse admittance to guests without a ticket.
· Assist all needs for guests with disabilities including ticketing, entrance/exiting, seating, and other ADA compliance accommodations as needed.
· Monitor aisles / steps in assigned section to be kept clear and compliant with fire codes.
· Proactively approach guests that may have questions, difficulty, or a complaint.
· Creatively resolve complaints and/or problems; notify Supervisors if problems cannot be resolved.
· Identify and respond to emergencies; involve Supervisors as appropriate.
· Remain calm and direct guests to the designated area of safety in the event of an emergency.
· Ensure sections are always clean and clear of debris.
· Check seating for lost articles.
· Adhere to the dress code and present yourself in a profession, friendly, and approachable manner.
· All other duties and responsibilities as assigned.
WORKING CONDITIONS
- Tasks are performed with moderate supervision.
- Walking & standing occurs 95% of the time (6-8 hours per shift).
- Employees may be assigned to work positions located outside.
- Employees may be scheduled to work until 12:00am or later.
- Ability to work in a loud, fast-paced environment.
- Employee should use precautions & follow safety guidelines.