About this role
Summary
Job Description:
The PBX/Switchboard Department serves as the central communication hub for Baptist Health Lexington, supporting patients, visitors, team members, and clinical staff across the hospital. The department is staffed 24/7, providing continuous support to clinical operations, security, and patient services. With a focus on professionalism, excellent customer service, and attention to detail, PBX/Switchboard contributes significantly to the smooth, safe, and efficient functioning of the organization.
PBX Operator
PRN
Job Description:
- Direct incoming calls from the switchboard and patient information lines in a courteous and professional manner.
- Monitor alarms and emergency telephones in the switchboard and communicate necessary information quickly. Receive and process work orders in a timely and professional manner.
- Provide information to walk-up visitors and patients in a courteous and professional manner.
Requirements:
- High school diploma or equivalent
- One year customer service experience
Benefits:
- Tuition Assistance up to $6,000 annually
- Company paid Maternity and Paternity Leave
- 5 days Paid Time Off available upon hire
- Bereavement Leave (includes pets)
- PTO Sell Back Program
- Compassionate Leave Sharing Program (PTO Donation)
- Employee Support Fund, for employees in need of emergency financial support
Work Experience
Education