Technical Field Specialist

Preparation Responsibilities:

- Collaborating with the Project Manager/Workflow Lead and Operations Lead on intake, documentation, staffing, and scheduling of new client pilot requests.

- Writing pilot project charters.

- Documenting and validating operational workflows.

- Conducting in-field operator training.

- Reviewing device configuration requirements (e.g., OS versions, user accounts, settings, installed apps, connectivity).

- Communicating with Operations Lead, Tools POC, QC, MIS, and Client Program Managers/Engineers for clarification and validation.

- Ensuring devices are properly configured and capable of collecting and transmitting data to backend systems.

- Testing, troubleshooting, and resolving device and backend setup issues before pilot start.

- Performing triage and initial debugging of technical issues.

- Resolving issues directly or escalating by opening and tracking bugs assigned to Client staff.

- Obtaining and configuring required devices for field operators.

In-Field Responsibilities:

- Conducting trial runs to validate device performance and backend connectivity.

- Partnering with client staff to debug and resolve technical issues encountered in the field.

- Engaging Client Program Managers and Engineers when required.

- Leading and conducting in-field data collection activities.

- Providing frequent status updates during field operations.

- Addressing and resolving technical issues, including extracting device diagnostic logs and escalating as needed.

- Triaging and debugging technical problems in real-time.

- Opening and tracking bugs with appropriate Client personnel.

Post-Operations Responsibilities:

- Documenting and reporting on pilot results.

- Reporting downtimes, tool issues, and bugs affecting pilot performance.

- Sharing observations, feedback, and opportunities for process improvement and automation.

- Verifying successful data transfer to backend systems.

- Engaging the staff and Client Program Managers/Engineers to ensure complete issue resolution.

- Following up to close open bugs.

- Participating in data analysis and extraction as needed.

- Proactively identifying opportunities for program and workflow improvements.

Key requirements:

- BA/BS degree or a minimum of 2–3 years of relevant testing or support experience.

- At least 1 year of QA testing or technical support experience with mobile applications.

- Familiarity with mobile and web technologies, as well as organizational tools such as Google Spreadsheets and Excel.

- Knowledge of SQL and JavaScript is a plus.

- Ability to work on foot for extended periods and in various indoor/outdoor conditions and weather.

- Strong verbal and written communication skills in English, with the ability to collaborate across local and global teams.

- Demonstrated teamwork and collaboration skills.

- Professional demeanor and ability to represent the company appropriately.

- Comfortable working in a fast-paced environment.

- Valid driver’s license and the ability to drive or use alternative transportation for fieldwork at various locations (e.g., client offices, stores, malls).

- Quick learner with the aptitude for understanding new technologies.

- Excellent organizational skills and strong attention to detail.

- Strong analytical and problem-solving abilities.

- Ability to meet deadlines and take ownership of assigned tasks.

- Capable of documenting testing results clearly and systematically.

- Ability to create or improve workflows and identify areas for operational improvement.