About this role
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.
TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible.
Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company.
Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come.
By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.
When we create and grow together, the possibilities are limitless.
Join us.
About the Team
Our team plays a crucial role in ensuring the company’s success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you’ll be part of a team that’s developing new solutions to new challenges. It’s working fast, at scale, and we’re making a difference. We are looking for talents to join us on this exciting journey!
Responsibilities
Provide data-supported recommendations to facilitate the execution of our Customer Relationship Management (CRM) strategy for global and regional product operations.
Conduct quantitative and qualitative business requirements analysis and market research to identify CRM implementation opportunities that improve operational efficiency and effectiveness, including streamlining processes, and ensuring alignment among various internal teams.
Gather and analyze A/B test results and user feedback to discuss product strategy, vision, and roadmap with product teams.
Define and support the execution of go-to-market strategies for global product launches, including localization, communication strategy, and cross-functional coordination.
Share training materials, user guides, and best practices with internal teams.
Monitor and analyze performance metrics to assess the effectiveness of initiatives and make process improvement recommendations.
Mentor junior-level team members.