About this role
What You'll Do:
- Own catalog integrity, listing data, and variation structure across our Amazon catalog
- Monitor and resolve issues with account health, Buy Box performance, and listing compliance
- Manage cases and escalations end to end, and maintain a recurring calendar of Amazon obligations so nothing lapses
- Manage FBM fallback during stockouts, keeping shipping SLAs and other KPIs within Amazon's thresholds
- Own retailer inbound compliance, making sure everything leaving our 3PL meets Amazon's prep requirements and each retail partner's routing guide
- Create and track inbound shipments, and drive FBA prep fees and retailer chargebacks toward zero
- Own item setup, data syndication, ASNs, and labeling across Chewy, Costco, and our smaller retail partners
- Collaborate with supply planning on restock limits, channel constraints, and other factors affecting inventory shipments
- Coordinate with finance and external partners on marketplace tax and compliance registrations
- Own the operational work behind new international retailer launches: marketplace setup, listing localization, regional compliance and labeling, and inventory inbound planning
- Build and maintain a launch plan sequenced against compliance lead times
- Partner with marketing and brand on listing and A+ content, and with the team on promotions and advertising to make sure campaigns launch with product in stock and listings ready
- Build and share reporting across the business on channel performance at Amazon and our retail partners
What You'll Bring:
- 5+ years operating an Amazon account for a physical goods brand, or equivalent experience from the agency or Amazon side
- Bachelor's degree in Business, Supply Chain, Operations, or a related field, or equivalent practical experience
- Deep working knowledge of Amazon Seller Central
- Hands-on retail partner operations and 3PL experience
- Strong analytical skills with advanced Excel proficiency and the ability to build your own reporting; SQL is a plus
- Fluency with AI tools (specifically Claude) to automate reporting and recurring work and operate more efficiently
- Excellent communication and collaboration skills
- Experience launching or operating international Amazon marketplaces, particularly UK and EU, is a plus, as is experience selling consumer electronics or connected devices and inventory/supply planning experience
Why You'll Love Us:
- Time to Recharge: Enjoy flexible PTO to take the breaks you need.
- Top-Notch Health Coverage: We’ve got your back (and teeth and eyes) with full medical, dental, and vision insurance.
- Wellness Perks: Free access to One Medical, Kindbody, and Talkspace to keep you feeling your best.
- Dog-Friendly Office: Bring your pup to work — they’re part of the team, too.
- Give Back to the Pups: Make tails wag with a $500 annual donation to a dog charity of your choice through our BarkBack Program.
- Free Fi Membership: Your furry best friend(s) get all the benefits of a Fi collar, on us!
- Love for Friends + Family: Share the Fi magic with loved ones through our gifting program.