Account Manager - National Accounts

Job description:

Power Systems West prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully complete a DMV check, drug screening, and background check. We would like to thank candidates who submit their interest for this position. Due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted.

Power Systems West has sold and serviced small engines and generators throughout the Western United States since 1955 through five locations and a network of more than 500 dealers. Power Systems West locations include Portland, Oregon, Boise, Idaho, Seattle, Washington, Salt Lake City, Utah, and Denver Colorado. All locations offer 24/7 emergency service for power failures and unplanned outages.

The Job :

We are looking for a Account Manager – National Accounts who embraces our core values and is excited about joining the team. Schedule our technicians work for a designated geographical region, acting as the glue between our customers and our technician team. Ensure that our customers receive excellent customer service and that our team of technicians is scheduled to their ability level.

Job Duties:

Schedule and coordinate with outside vendor partners to perform preventative maintenance, planned repairs, and emergency maintenance for our customers, within established response times

Develop and execute strategic account plans to grow revenue and profitability across assigned national accounts

Perform Service Call Invoicing timely and accurately

Build and maintain strong relationships with key decision-makers, procurement teams, facility managers, contractors, and other customer stakeholders

Proactively identify opportunities to expand existing accounts and develop new business

Serve as the primary point of contact for national customers, ensuring exceptional service and responsiveness

Schedule and dispatch technicians time efficiently for preventative maintenance, planned repairs, and emergency maintenance for our customers, within established response times

Receive customer calls and emails requesting service. Prioritize and schedule service, as appropriate.

Schedule work strategically, to make the best use of Technician skill levels and minimize drive time between jobs

Coordinate with Accounting teams to resolve any billing issues for services provided

Populate purchase orders for scheduled service work, to ensure parts team orders and supplies necessary parts for technicians and that accurate billing can be generated

Write service repair quotes for customers

Review work orders for accuracy (parts, labor, etc.) prior to scheduling

Assist with after hours On-call dispatching as needed

Qualifications:

3 years of dispatching and scheduling service technicians, or industry related or similar work experience strongly preferred

High school diploma/GED or equivalent work experience

Excellent internal and external customer relations skills

High Attention to detail

Strong Phone Skills

Work with a sense of urgency to assess and manage service priority situations

Responsive to customer inquiries; Excellent written and verbal communication skills

Able to stay calm under pressure with changing priorities

Ability to balance work load, switching between multiple tasks throughout the day

Ability to think critically, problem solve and make effective decisions

Ability to meet deadlines and make critical decisions in a fast-paced, dynamic environment

Computer literate in MS Office (Word, Excel, etc.), especially experience with significant email volume

Knowledge of generators, diesel engines and mechanical aptitude preferred

Team members are expected to embrace and demonstrate our Core Values:

CHAMPION SAFETY

ACT WITH ETHICAL INTEGRITY

PEOPLE FIRST

PURSUE EXCELLENCE IN CRAFT

LEAD HUMBLY AND CONFIDENTLY

BE ACCOUNTABLE; ALWAYS ON

As a team member, you will enjoy a total compensation package that includes competitive pay and benefits.

Competitive Pay: Pay range for this role is $26 – $30 an hour, dependent upon experience

Health & Wellness: medical, prescription drug, dental, vision, life, employee assistance program and pet insurance

Work/Life Balance: generous paid time off and holiday schedule

Financial Support: 401(k) savings plan, tuition reimbursement, and employee discount programs.

We are a drug free workplace; Drug and alcohol testing will be conducted as part of the post-employment offer process.

Power Systems West is an equal employment opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, Veteran status or other status protected by law