About this role
Roles and Responsibilities
- Provide network support for systems hosted in on-prem data centres and Government Commercial Cloud (GCC, AWS). Our systems are operating on 24 x 7 basis.
- Ensures optimal network performance, troubleshoot incidents, resolves technical issues, provides technical support and ensure minimal downtime for business continuity.
- Maintains high levels of network availability, security, and compliance with government IT policies and standards.
- Manage ongoing maintenance, technology refresh, support firmware upgrades and security fixes for network equipment (e.g. firewalls, load balancers, switches, wireless controllers, etc) in on-prem data centres and GCC, and ensuring zero-downtime deployments where possible.
- Support office renovations and relocations, including new office setup with LAN, WAN, wireless Internet broadband, cabling works, etc.
- Coordinate with cross-functional teams, vendors and external service providers to resolve technical issues and meet service level agreements (SLAs).
- Prepare status and progress reports, and present insights to stakeholders and senior management.
- Identify and implement process automation initiatives to reduce manual effort, minimise human error and improve system reliability.
- Maintain operational documentation and SOPs including deployment procedures, production support runbooks, and incident response protocols.
Requirements
- Relevant experience in designing, deploying and managing enterprise level IT infrastructure for network services (wired and wireless).
- Good technical knowledge of network technologies as primary practice area, with knowledge in supporting technologies such as infrastructure security.
- Hands on experience supporting IT infrastructure, including network, servers and Windows/Linux operating systems, structured cabling, as well as cloud operations (GCC, AWS).
- Strong troubleshooting experience in resolving network, application, infrastructure, and security-related issues; experience within a Singapore government environment is preferred
- Familiarity with enterprise IT governance frameworks and the adoption of digital services in large-scale or regulated environments.
- Relevant professional certifications such as CCNA, CCNP, ITIL, AWS Essentials, or AWS Solutions Architect are advantageous.