Project / Account Manager(Merchandise)

Project / Account Manager

Merchandise | Branded Products | Corporate Gifts | B2B

Location: Remote
Employment type: Full-time

PEOPLE HUNT is hiring on behalf of our client.

About the Client

Our client - Luxorr helps iGaming operators elevate VIP player engagement and retention through structured, scalable gifting, merchandise, and concierge solutions .

The company delivers premium branded merchandise, corporate gifts, custom gift boxes, and global gifting programs for international iGaming businesses. Their work combines creative merchandise concepts, branding, supplier management, production, and logistics to deliver high-quality experiences for VIP players and key client audiences.

Working with international clients across multiple markets, the company brings greater structure, quality control, and scalability to merchandise and gifting operations - treating them as an important part of customer engagement, loyalty, and retention.

About the Role

We are looking for an experienced Project / Account Manager with a mandatory hands-on background in merchandise, branded products, corporate gifts, or promotional products .

This is a highly client-facing and operational role. You will independently manage active client projects from the initial brief through to final delivery.

You will be responsible for understanding the client's needs, proposing relevant merchandise and branding solutions, coordinating internal teams and external suppliers, managing expectations, and ensuring projects are delivered successfully.

The ideal candidate is someone who has personally managed merchandise projects end-to-end and understands both the client-facing and production sides of branded products.

Key Responsibilities

- Independently manage multiple active B2B client projects simultaneously
- Receive and analyse client briefs and translate them into clear project requirements
- Propose relevant merchandise, branded product, and corporate gifting solutions
- Advise clients on product options, branding possibilities, materials, and production methods
- Communicate directly with clients throughout the full project lifecycle
- Coordinate internal teams, designers, suppliers, manufacturers, and other external partners
- Manage project timelines, priorities, deliverables, and client expectations
- Ensure merchandise concepts and proposed products align with client branding and project objectives
- Coordinate product sourcing, branding, production, and delivery processes
- Identify potential risks and challenges and proactively propose solutions
- Handle client questions, objections, and changing requirements professionally
- Ensure smooth execution and successful delivery of projects from initial brief to final implementation
- Maintain a high standard of client service, product quality, and project delivery

Requirements

- 2–3+ years of experience in Project Management, Account Management, Customer Success, or a similar client-facing role
- Mandatory practical experience working with merchandise, branded products, corporate gifts, or promotional products
- Strong understanding of merchandise production and branding methods, including:

Embroidery
- Screen printing
- DTF / DTG printing
- UV printing
- Engraving
- Embossing / debossing
- Other relevant branding and customisation techniques

- Experience communicating directly with B2B clients
- Proven ability to independently manage multiple projects simultaneously
- Strong communication and relationship management skills
- Ability to understand client needs, manage expectations, and work effectively with objections
- Strong organisational and prioritisation skills
- Fluent Russian and English at C1 level or above
- High level of ownership, responsibility, and independence
- Proactive and solution-oriented mindset
- Ability to make decisions quickly and work effectively in a fast-paced environment
- Strong skills in Figma
- Good visual taste and understanding of branding, design, and aesthetics

Nice to Have

- Experience managing merchandise or gifting projects for iGaming companies
- Previous experience working in the iGaming industry
- Experience working with international B2B clients
- Experience with VIP gifting, player engagement, loyalty, or retention initiatives
- Experience working with premium merchandise and high-end corporate gifting
- Knowledge of Adobe Photoshop, Canva, or similar design tools
- Experience using AI tools in daily work processes
- An established network or personal database of suppliers and manufacturers

Ideal Candidate Profile

You may be a Project Manager, Account Manager, or Customer Success Manager currently working in:

- A merchandise or promotional products agency
- A corporate gifting company
- A branded products or promotional merchandise business
- An iGaming company with responsibility for merchandise, VIP gifting, events, or branding projects

You have personally managed client-facing merchandise projects from brief to production and final delivery and are comfortable acting as the central point of coordination between clients, internal teams, designers, suppliers, and manufacturers.

What is Offered

- Opportunity to work with international B2B clients and leading iGaming companies
- A highly independent role with ownership over client projects
- Opportunity to work on creative, premium, and international merchandise and gifting projects
- Dynamic and fast-paced working environment
- Direct impact on project quality and client satisfaction
- Collaboration with an international and growing business
- Long-term growth and development opportunities

Interested? Apply now or contact PEOPLE HUNT to learn more about the opportunity.