Customer Service Representative (Spanish/English)

Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities:

- Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers.

- Handle customer enquiries, advice and suggestions via email or online tools.

- Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.

- Handle customer complaints, special cases or ad hoc tasks.

Requirements:

- Customer Service experience is not required, however can be beneficial if candidate has previous financial industry experience

- College degree or above

- Trilingual speaker with native Spanish, advanced English and one more language will be preferred

- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit

- Ability to work under pressure, strong communication skills and exceed beyond expectation

- Passionate for customer service industry and can accept to work under different work shifts

- Passionate about the crypto industry

Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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