Client Service Coordinator

The Client Service Coordinator must be approachable and able to communicate effectively with different audiences. The coordinator is responsible for providing exceptional customer service through various organizational and administrative tasks.

Duties and  Responsibilities

Client  S upport

- Greeting clients and patients, answering telephones, returning voicemails,  addressing

- walk-in inquiries, and processing over-the-counter  sales

- Managing hospital schedule. Making and confirming appointments, as well as placing reminder calls to clients

- Offering educational information and coordinate appropriate for special needs  clients

- Managing lobby wait times and  traffic

- Managing electronic medical records, reports, and email  correspondence

- Coordinate surgery drop-offs, check-in, and check-out with medical  personnel

- Presenting and explaining cost of services or fees to ensure  transparency

Operational S upport

- Filing and maintaining patient medical records. Entering information correctly  in

- DaySmart database to ensure all required documentation is accounted  for

- Processing approved payment methods per hospital protocol (cash, credit card,  etc.)

- Processing end-of-day paperwork, financial reconciliation, and daily cash drawer  deposits

- Maintaining cleanliness of the lobby and front  desk

- Coordinates with Hospital Manager for  client concerns, financial discrepancies, or other matters as appropriate

- Managing front desk office supplies and  needs

- Provides support as needed for medical staff and  management

Qualifications

- Skills and  abilities

Excellent verbal and written communication  skills

- Ability to actively listen and problem solve in real time with new  information

- Multi-tasking skills and the capability to prioritize  tasks

- Bi-lingual (English-Spanish) is a  plus

- Proven decision-making  skills

- Desire to work with people and  animals

- Strong interpersonal skills and a willingness to be collaborative with  peers

- Strong work ethic and ability to remain consistent and accurate in a fast-paced  environment

- Proficient at computer programs, including Microsoft Office and database management software (ezyVet)

- Ability to build meaningful  relationships

- Ability to maintain professionalism and confidentiality by applying mature judgement and discretion

- Desire for continued learning and to share knowledge with  others

- Attentive and detail  oriented

- Veterinary background knowledge a must

- Qualifications and  Requirements

- Highschool diploma or  GED

- Minimum one-year in a customer service  position

- Must maintain a professional appearance at all  times

- Reliable, and punctual attendance is  required

- Ability to work holiday shifts, weekends, and evenings as  needed

- Working  conditions

Performs work in a hospital/office  setting

- Potentially subject to animal bites and  scratches

- Physical efforts that require standing, bending, reaching, stooping, squatting, and lifting, pulling, or pushing up to 50 lbs. with reasonable accommodation, and ability to work in a noisy environment.