Dual Rate Shift Manager - Table Games

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.   To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Company: Hard Rock Ottawa Hotel & Casino

Location: Ottawa, Ontario

Job Type: Full Time Permanent

Is this a current vacancy?  Yes, this is an existing open position.

Compensation: CAD $ 33-36/Hr.

OVERVIEW:

A Dual Rate Shift Manager/Pit Manager   is   responsible for   performing the duties   of a   Pit Manager and/or the duties   of a   Shift Manager,   based on their shift assignment:

While working as a Pit Manager, the team member   is responsible for t he overall management and efficient operation of an assigned section of Table G ames   on the gaming floor, which includes employee management, oversight and development, enforcement of policies and procedures, staffing and operations adjustments, game protection, dealing with guest issues and providing the highest standard of guest service in order to ensure return play.

While working as a Shift Manager, the team member   is responsible for   the management   and oversight   of all Table G ames o perations during   a particular shift .    They must e n sure   that the gaming floor is managed effectively and efficiently,   including staffing levels, game spread and table limits, mentoring the management team and coordinating with other departments to   ensure all   available resources   are being utilized effectively   in order to provide an exceptional gaming experience for our guests, while maximizing product revenue   and protecting the brand.

PRIMARY RESPONSIBILITIES

Duties as a Pit Manager:

- The management and oversight of   all team members within an assigned section of   Table Games , including table assignments,   maintaining   accurate   road maps and attendance records, coaching and training through positive and corrective feedback, monitoring job performance and adherence to department and p roperty policies and procedures
- The effective operation of   an assigned section of   Table Games ,   including opening & closing procedures, headcounts, rundowns, monitoring utilization rates and adjusting table limits accordingly, monitoring player ratings, cash drop and win/loss data, filing reports and investigating anomalies as needed, communicating relevant information to the Shift Manager and contrib uting to the daily shift report
- Responsible for pit inventories of sensitive gaming equipment (i.e.   cards, dice), for issuing inventory as needed, while   maintaining   a n accurate   count at all times
- Review   game spread & staffing levels and rec ommend changes to the   Shift Manager
- Must be knowledgeable of all   department policies and procedures, including game specific procedures and standard operating procedures for live table   games and the general property
- Ensure compliance with all provincial regulations, as well as all Hard Rock regulations   and compliance policies
- Must   possess   excellent communication and customer service skills
- Offer the hi ghest possible level of guest service   in order to   maximize player satisfaction   and   ensure   return play
- Coordinate with other departments, including Hosts, Food & Beverage, Credit, Player’s Club and Cage to provide for guests’ needs and resolve   issues quickly and effectively
- Utilize Surveillance,   Security   and other tools to   monitor   and maintain the integrity   of live Table Games operations
- Handle casino guest requests,   comp laints   and disputes related to Table G ames and the overall property i n   a timely , professional manner
- Treat fellow team members with kindness and respect, and   maintain   a positive attitude in the workplace, promoting   a high level   of morale and contributing to a positiv e work environment for everyone
- Maintain   a work environment that is safe, professional,   friendly   and conducive to   a high level   of produc tivity & performance
- Support the Hard Rock culture and team philosophy throughout the property
- Act as a role model to all team members and always present oneself as a credit to Hard Rock

Additional Duties as a Shift Manager:

- En sure that the gaming floor is managed effectively and efficiently,   utilizing   available resources   in order to   provide an exceptional gaming experience for our guests, w hile maximizing product revenue
- Review and evaluate   staffing levels, game spread, product placement , table   limits   and   potential new product, and recommend improvements   to the Table Games Manager
- Train, mentor   and   retain   high-quality Pit   Managers and Floor Supervisors
- Communicate company and department information   to ensure an “in-the-know” team, and follow up regularly to ens ure knowledge and understanding
- Continuously evaluate current business   levels and   conditions   that could affect those levels ( i.e.   spe cial events , weather) a nd manage resources accordingly
- Develop,   distribute   and/or administer performance appraisals, commendations, constructive   letters   and discipline   to all Table Games team members
- Manage team member issues & conflicts, and recommend solutions as nee ded ( i.e.   coaching, action plan or   termination ) to the Table Games Manager
- Create a work environment that is safe, professional,   friendly   and conducive to   a high level   of moral e,   productivity   and performance
- Observe and report on   the internal security of Table G ames   operations,   identify ing   activities that could affect the efficiency, effectiveness, and/or in tegrity of the   casino operation
- Ensure prompt and discreet notification to the Table Games Manager   of   any observation of illegal act s or internal ethics violations.   Utilize Surveillance and other resources to document and rec ord such activity if applicable
- Manage departmental inventories of sensitive gaming equipment, including the distribution of new inventory to the pits and the return of   used inventory for destruction
- Communicate all relevant operational information to Hard Rock Management   in a timely manner , including the   daily shift report ,   player win/loss reports   and other operational anomalies   or concerns   as needed
- Visually inspect all casino equipment and follow procedures for notifica tion,   repair   and/or replacement
- Inspect and ensure a clean, safe working environment. Notify   appropriate departments   to handle deficient situations
- Ensure   player confidentiality and the protection of guests ’   player account information,   rewards   and credit lines
- Comply with   all departmental and company policies including Hard Rock Casino's business ethics guidelines
- Maintain confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing   plans   and all   other confidential information
- Demonstrate a commitment to ensuring responsible gaming   and responsible alcohol service   Promote positive public relations and create   a fun-filled,   entertaining   and exciting gaming   environment   for all
- Be ready and available to work all assigned shifts, including evenings,   weekends   and holidays
- Other duties as assigned
- Lives the Brand

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

- Successfully complete an interview,   outlining all gaming experience
- Possess exceptional guest service skills including a positive demeanor   and a calm, steady temperament
- Demonstrate and maintain strong   ethical standards at all times
- Have knowledge of Hard Rock Casino's compliance and regulations, as well as all Table Games policies & procedures
- Bachelor’s Degree or Certificate in a related field,   or an equivalent combination of education and work experience
- Two (2)   years of   experience as a T able Games Pit Manager or above
- Five (5) or more years of e xperience in Table   Games as a Dealer, Floor   Supervisor   and /or   Pit Manager for multiple g am es, including   all core ga mes (Blackjack, Craps,   Roulette   and Baccarat ) and   all applicable   Novelty games
- Experience   in high limit pits and high action games   preferred
- The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

PHYSICAL DEMANDS:

- Ability to stand and sit for extended periods of time.
- Ability to walk distances.
- The employee must frequently lift/push/pull and/or move up to 50 pounds.

WORKING CONDITIONS:

Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

CLOSING:

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.