About this role
Company Description
You’re Not Just “Front Desk.” You’re the Face of the Clinic and Part of our Team!
Patient Care Coordinator | Cornerstone Physical Therapy-Canal Winchester
If you’re the kind of person who lights up a room, loves helping people, and can keep a busy day organized without getting rattled…this role is for you.
At Cornerstone, we’re a PT-owned private practice built on exceptional service, outcomes, and a team culture that actually feels like a team. We hire the best....because patients notice the difference.
The #1 thing we’re looking for
You don’t need a perfect resume. We want someone who is:
personable, computer savvy, a quick learner, and highly coachable.
If you can learn fast, follow systems, and contribute to clinic success...you’ll thrive here!
Job Description
What you’ll do:
You’ll be the point person for the non-clinical patient experience...making every visit smooth from start to finish:
- Welcome patients and create a “they know my name” experience
- Answer phones with confidence and warmth
- Schedule visits electronically and keep the day flowing
- Verify insurance benefits and confirm patient info (personal + financial)
- Maintain charts and EMR accuracy
- Handle patient payments (collect/post/deposit)
- Support clinic operations: faxing, filing, misc. tasks as needed
Qualifications
What “great” looks like here
- Patients feel taken care of from the moment they walk in
- You catch details before they become problems
- You communicate clearly and stay calm when it’s busy
- You take ownership, help teammates, and keep things moving
What helps (but isn’t required)
- Medical front office experience preferred (1+ year is a plus)
- Comfortable with Microsoft Word/Excel
- EMR/medical software experience is helpful
Additional Information
What you'll get:
- Comprehensive benefits (medical, dental, vision, 401k)
- PTO + paid holidays
- Employee Assistance Program (EAP)
- Employee discounts + additional company perks that support work–life balance
The anticipated base salary range for this position is $17.00- $18.00 . Salary is based on various factors, including relevant experience, knowledge, skills, other job-related qualifications, and geography.