About this role
What you'll be doing
- Owning a portfolio of strategic EMEA accounts, accountable for retention, expansion, and account health.
- Building and executing account plans for top accounts, tied to each customer's actual business goals.
- Running QBRs in both English and French to reinforce value and deepen the relationship.
- Monitoring account health through usage data and qualitative signals, and getting ahead of risk before it turns into churn.
- Owning renewal conversations end to end, including negotiation, in close partnership with Sales.
- Identifying and driving expansion opportunities alongside Sales.
- Generating referenceable customer wins: case studies, testimonials, referrals.
- Representing the voice of the customer internally to shape product and CS decisions.
- Using AI tools daily to work efficiently, from QBR prep to account research to usage summaries.
What you should bring
- 5+ years in customer success, account management, or strategic consulting, ideally in SaaS or a technical hiring platform.
- Bilingual English/French at a business and executive level. You'll be running QBRs and negotiating renewals in French.
- Proven experience managing executive relationships with a consultative, solution-oriented approach.
- Strong commercial acumen across renewals, upsells, expansion strategy, and contract negotiation.
- Comfort analyzing usage and business data to turn it into action, not just reporting.
- Daily, hands-on use of AI tools in your current workflow. You should be able to speak to specific ways you use them, not just that you do.
Compensation for this role includes: base salary and variable, OTE 80-90k