About this role
Responsibilites
Core Responsibilities
Warehouse Operations & Order Fulfillment
- Pick full-pallet and carton-level customer orders accurately using pick tickets and established picking procedures.
- Verify correct SKUs and quantities before staging orders for shipment or delivery.
- Stage completed orders in designated outbound areas according to delivery and shipping schedules.
- Assist with receiving inbound shipments, including unloading trailers and containers.
- Put away received inventory into assigned warehouse locations and maintain clean, organized, and properly labeled storage areas.
- Verify products against packing slips and report shortages, damages, or discrepancies promptly.
- Assist with inventory transfers, consolidation, cycle counts, and maintaining accurate inventory locations.
Delivery & Pickup Operations
- Complete assigned customer deliveries and pickups safely, professionally, and on schedule.
- Check in with the Operations Supervisor to confirm daily deliveries, pickups, and any schedule changes.
- Confirm all orders are correct and complete before loading, including verifying products, quantities, and destinations.
- Plan efficient delivery routes based on stop locations, delivery windows, traffic, and customer requirements.
- Meet customer delivery windows and communicate proactively regarding delays or scheduling concerns.
- Handle customer pickups and returns, ensuring products and required documentation are returned and properly staged at the warehouse.
- Obtain required proof of delivery, including customer signatures when necessary.
Loading, Equipment & Safety
- Load and organize delivery vehicles efficiently based on route sequencing and customer requirements.
- Secure all loads to prevent shifting, tipping, damage, or loss during transportation.
- Complete pre-shift and pre-trip inspections of warehouse equipment and delivery vehicles.
- Operate forklifts, order pickers, and other warehouse equipment safely after receiving appropriate certification.
- Operate delivery vehicles safely and lawfully while following traffic laws and practicing defensive driving.
- Follow all OSHA and company safety procedures.
- Maintain awareness of pedestrian traffic, forklift activity, and other workplace safety concerns.
- Report equipment damage, vehicle maintenance issues, or unsafe working conditions immediately.
- Do not operate equipment or vehicles that are unsafe.
Customer Service & Communication
- Represent the company professionally during customer deliveries and pickups.
- Maintain clear and proactive communication with supervisors, dispatch, warehouse personnel, and customers.
- Ensure all delivery and warehouse documentation is completed accurately and on time.
- Support overall customer satisfaction through accurate orders, reliable deliveries, and professional service.
Key Qualifications
- Strong attention to detail and commitment to accuracy.
- Ability to work independently and manage daily priorities.
- Experience in warehouse operations, inventory handling, order fulfillment, or delivery operations preferred.
- Ability to safely operate warehouse equipment and delivery vehicles, as required.
- Strong communication, organizational, and time-management skills.
- Commitment to safety, reliability, and excellent customer service.