Fulfillment Center Clerk, Returns

company

About Cozey

At   Cozey,   we’re   not just selling furniture;   we’re   striving to enhance the living spaces of our customers across Canada & the United States. Our vision is straightforward — to become the world’s leading furniture company. We value data, learning, and adaptability, ensuring that our operations are as dynamic as the market we   operate   in. We believe in providing a platform where ideas are heard, respected, and implemented, and where every team member is a key player in our journey.

Reporting to the Fulfilment Center Manager, the   Fulfilment Center Clerk, Returns   supports the day-to-day processing of returned furniture products. This role is hands-on and focused on accuracy, efficiency, and quality, ensuring returned items are inspected, processed, and handled according to   Cozey’s   standards. The Clerk works closely with warehouse teammates and cross-functional partners to support smooth   returns   operations and a positive customer experience.

role

What you'll be doing

- Receive, unload, and inspect returned furniture to ensure accuracy and compliance with quality standards.
- Process returns through inspection, restocking, and product disposition (BIS, refurbish, donate, or dispose) following established procedures.
- Accurately document return outcomes and flag quality or product issues to the   appropriate teams.
- Assist   with organizing inventory, storage optimization, and   maintaining   accurate   stock records.
- Maintain a clean, safe, and organized returns workspace at all times.
- Support order preparation when needed (picking, labeling, staging).
- Collaborate with Warehouse Operators, Logistics, and Customer Happiness teams to resolve return-related issues.
- Follow SOPs and contribute suggestions for process improvements and efficiency.
- Perform other related warehouse and   fulfilment   tasks as   required.

We'd love to hear from you if you have

- 1–2+ years of experience in a warehouse, distribution centre , or   logistics   environment.
- Ability to work physically for extended periods (standing,   lifting up   to 49   lbs   / 22 kg, working in variable temperatures).
- Strong attention to detail and ability to follow multi-step processes consistently.
- Comfort working with inspections, quality checks, and basic documentation.
- High school diploma or equivalent.
- Experience in quality control,   returns   processing, or furniture handling is a plus.
- Experience in small teams or start-up environments is a plus.

We care about you

- Competitive hourly wage + applicable shift premiums.
- 40 hours/week with paid overtime.
- Monday to Friday shifts (day and evening options depending on location).
- Benefits   starting   after 3 months.
- Growth opportunities in a fast-growing, customer-focused start-up.
- A welcoming, inclusive environment where ideas are encouraged and valued.

We are constantly looking to improve, learn, and adapt to our environment. If you’re excited to contribute to a hands-on role that directly impacts customer satisfaction, we’d love to chat. In the meantime, stay Cozey.

Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we’re committed to a fair and inclusive process.