Home Services Specialist

Overview

The Home Services Specialist supports the return to inventory of new and pre-owned homes and the purchase of pre-owned homes by gathering and reviewing required documentation and information. This position also supports inventory operations, service responsiveness, and cost management initiatives.
### Job Duties

- Facilitates purchase transactions, including purchase documents, marketable titles, tax and site rent resolution, seller payments through Accounts Payable, and title and Manufacturer's Statement of Origin transfers. (Essential)

- Conducts daily inventory reviews and manages inventory status adjustments. (Essential)

- Provides Zendesk support by responding to field inquiries and service requests in a timely and professional manner. (Essential)

- Coordinates with field teams to provide consistent, timely support.

- Coordinates with Sun Homes departments to support inventory operations and the timely return of assets to inventory.

- Analyzes asset data and required documentation to determine market sales prices and rental home rates.

- Confirms required approvals for home purchases.

- Facilitates services related to the review and management of pre-owned homes.

- Other duties as assigned.

- Facilitates compliance with paperwork and documentation requirements.

- Assists with budget reviews and price changes for Sun Homes inventory.

- Supports new home orders, including review, tracking, vendor communication, and status updates.

- Handles inbound NetSuite requests and maintains accurate system records.

- Manages Manufacturer's Statement of Origin (MSO) processing and documentation.

- Processes invoice coding and ensures timely completion of payment workflows.

Requirements

- High School Diploma or GED (Required)

- Bachelor's Degree in Business (Preferred)

- 4 years in administrative experience in real estate, manufactured housing, property management, or similar. (Required)

- 6 months in experience in home sales, manufactured housing sales, or apartment leasing. (Preferred)

- 6 months in experience with NetSuite, Zendesk, or similar platforms. (Preferred)

- Excellent verbal and written communication skills.

- Strong attention to detail, organizational skills, and ability to manage multiple priorities.

- Ability to work effectively with individuals inside and outside the company.

- Intermediate proficiency with Microsoft Office Suite, email, internet applications.

- Must have a valid driver's license

BENEFITS

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

- Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family

- Comprehensive Dental and Vision Plans

- On-Site Fitness Center

- Voluntary Health and Dependent Care Reimbursement Accounts

- Life, Accidental Death & Dismemberment Insurance and Dependent Life

- Short and Long-Term Disability Coverage

- 401(k) Plan with Sun matching contribution

- Employee Assistance Program

- Identity Theft Insurance

- Legal Assistance Plan

- Pet Insurance

- Tuition Reimbursement program providing financial support to team members who further their formal education

- Vacation RV Site Discounts for team members when visiting Sun resorts across the nation

- Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more

- Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child

- Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

Apply for a Corporate Headquarters (HQ) position, located in the Metro Detroit, Michigan market today.

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