Customer Experience Associate

...

Pre-Hire Checklist

Position: CX Associate

Hiring Manager: Jen Dallas

Interview Attendees:

- Pre-Screen:

- Technical Interview (3-4 people: Manager + Peers):

- Core Values Interview (Manager, 1 or 2 Leadership Team Members):

Ideal Start Date :

Job Posting Date:

Job Location :

Salary Range: $19/hour, experience depending

Additional posting locations (outside of LinkedIn, Saalt Website, Indeed, Glassdoor, & ZipRecruiter): None

Will we be recruiting?:

If yes, begin Candidate Tracker & Recruiting Process .

Ideal Week for Phone Interviews: (dependent upon closing date)

Job-Specific Phone Interview Questions (5 or 6):

- Why did you apply to this position at Saalt?

- Describe your CX experience.

- What do you think you can bring to this team?

- What excites you about this position?

Ideal Week for Technical & Core Value Interviews:

**Schedule time on interviewers’ calendars.

Work Sample Details: (If applicable)

Description?

Who will compile?

Who will send?

Who will follow up?

Final information due to HR by:

Hiring Checklist

Step 1: Complete Pre-Hire Checklist on Page 1

Accountable Party: HR/Hiring Manager

- Answer all questions on page 1 of this document

Step 2: Hiring Manager completes:

- Job Description

- Work Sample (if applicable)

- Role Specific Questions for Pre-Screens

Step 3: Job posting published & recruitment begins

Accountable Party: HR

- Post role on BambooHR, LinkedIn, & any other additional sites

- Begin Recruiting Process (https://docs.google.com/presentation/d/1RC2jVX-xzIuS8FcZuQSP83niR510TKELTJlHmkyc8Pg/edit?usp=sharing)
(if applicable)

- Share job description on Saalt’s Slack, LinkedIn, etc.

Step 4: Candidates complete Application through BambooHR

Step 5: Candidate Applications reviewed in BambooHR

Accountable Party: Hiring Manager/HR

Step 6 : Pre-Screening Telephone Interviews

Accountable Party: HR

- Conduct Pre-Screen Telephone Interviews

Step 7: Technical Interview and Work Sample

Accountable Party: HR to schedule and send Work Sample as necessary

- 60-90 minutes with assigned Interviewers

- Scheduled with a 10 minute buffer before & after for debriefing purposes

- Hiring Manager prepares list of questions & disperses to interview attendees

- Work Sample sent to viable candidates after Interview

Step 8: Core Values Interview

Accountable Party: Previously agreed upon Interview Team, HR to Schedule

- 90 minute Core Values Interview (https://docs.google.com/document/d/1BgRj4aiGDBQjrexM95lB2TqrusRlAGXhm09Iur3VGFo/edit)

- Scheduled with a 10 minute buffer on each end to brief Team before & after

Step 9: Reference Calls

Accountable Party: Hiring Manager/HR

- 5-7 calls per candidate split between Interviewers

Step 10: Job Offer

Accountable Party: HR

- Agree upon start date & compensation with Finance & Hiring Manager prior to Offer being sent

- Sent via BambooHR