About this role
🚛 About Qargo
Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London and Ghent (Belgium), rapidly expanding across Europe.
The platform is an ‘all-in-one system’ , handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks.
Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability .
💼 About the Role
As Customer Onboarding Manager, you’ll guide our customers step by step in switching from their current way of working to Qargo, ensuring a smooth transition, strong user adoption, and real impact on their daily operations.
You’ll be their trusted advisor , helping them optimise their workflows while acting as the bridge between customers and our internal teams.
This is a remote role based in the UK, ideally Midlands or South-West of the UK , with regular (weekly) travel to customers across the country .
🔑 Key Responsibilities
- Guide our customers (transport companies) through the onboarding journey of Qargo, from kick-off and process analysis to go-live and aftercare.
- Analyse their current way of working, fe. planning, order entry and invoicing workflows, and translate these into an efficient Qargo setup.
- Configure the platform and deliver hands-on training to our customers so they can confidently work in Qargo from day one.
- Act as the main point of contact during implementation . Check in regularly to ensure satisfaction, a smooth transition and strong adoption of the platform.
- Support pre-sales by analysing potential client needs and providing technical input during demos.
- Capture insights and improvement opportunities, and collaborate closely with Sales, Product and Engineering to continuously optimise our solution.
- Travel regularly across the country to meet customers .
✅ Skills & Experience
- An operational background in transport or logistics (e.g. planning, dispatch), and curiosity about SaaS.
- Or experience implementing complex SaaS solutions and an interest in logistics operations.
- A self-starter who takes initiative and enjoys variety in their work.
- Strong communication skills with both technical and non-technical audiences.
- Customer-focused and passionate about delivering the best possible customer experience.
- Proactive, organised, and flexible , thriving in a fast-paced, scaling environment.
- While this is a remote role, regular travel within the UK is required . Therefore, a valid driver’s license is needed for customer visits.
🤝 What We Offer
- A competitive salary package .
- A role with real responsibility, ownership, and impact .
- The chance to be part of our Dream Team , with opportunities to grow alongside Qargo as we expand across Europe.
- A flexible and trust-based working environment .