About this role
Role:
To assist members and potential members with their telephone, video, email, and chat requests; explains services, responds to problems, and directs phone calls to the appropriate area.
Essential Functions & Responsibilities:
- Assists members and potential members with their telephone, email, video, chat, and online banking requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.
- Identifies cross-sell opportunities and cross-sells services to members.
- Performs department side duties as assigned.
- Ensures the appropriate records are maintained and required reports are prepared.
- Assists other departments as needed.
- Maintains member account information on computer system.
- Performs other job-related duties required or assigned.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Qualifications
Knowledge and Skills:
Experience: One year to three years of similar or related experience.
Education: A high school education or GED.
Interpersonal Skills: Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
Other Skills: Must have good communication skills. Ten key calculator and computer keyboard by touch. Must be good with detail to deal with numbers and names.
Physical Requirements:
Work Environment: No hazardous or significantly unpleasant conditions (such as in a typical office). Position is not eligible to work remotely.
Must be willing to work at any Columbia, Missouri location.
Multipli Credit Union is a participant in E-Verify, which allows verification of eligibility for employment in the United States for all applicants.