About this role
Summary:
When the Store Manager is off-duty, the Assistant Manager assumes full responsibility for operating a Goodwill Retail Store. This role involves leading, motivating, coaching, and training employees while meeting sales goals and upholding Goodwill’s policies and procedures.
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Essential Duties and Responsibilities:
Store Operations
- Maintain inventory levels through proper rotation, pricing, returns, and sales procedures.
- Ensure merchandise is attractively displayed to enhance the customer shopping experience.
- Maintain store cleanliness and organization daily, with most merchandising tasks completed before opening.
- Guarantee the store opens and closes according to policy, including activating security and environmental systems.
- Follow cash-handling procedures, including petty cash security, daily deposits, sales reconciliation, and reporting discrepancies.
Customer and Donor Relations
- Provide excellent customer service; ensure staff are courteous and helpful.
- Respond to customer and donor inquiries and complaints professionally.
- Ensure equitable access to merchandise for all shoppers.
Employee Supervision
- Supervise up to 30 store employees.
- Train, schedule, and provide feedback to staff; guide performance improvement as needed.
- Document and recommend personnel actions when necessary.
- Attend management meetings and communicate relevant updates to store staff.
Safety and Compliance
- Maintain a safe, sanitary, and secure store environment.
- Monitor and report safety hazards.
- Train staff on safety and fire prevention protocols.
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Administrative Duties:
- Adhere to established policies and commercial best practices.
- Complete all administrative tasks timely and accurately.
- Support the organization's goals, procedures, and values.
Qualifications
Qualifications:
- Education: High school diploma or equivalent required; college degree preferred.
- Experience: Minimum of 2 years in retail sales (ready-to-wear), with at least 6 months in a supervisory role.
- Language: English proficiency required (verbal and written); bilingual (English/Spanish) preferred.
- Skills: Excellent communication, organization, interpersonal, and customer service skills.
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Core Competencies:
- Customer Service
- Teamwork & Delegation
- Leadership & Managing People
- Problem Solving
- Written & Oral Communication
- Professionalism & Ethics
- Diversity & Inclusion Awareness
- Safety & Security Awareness
- Attendance & Dependability
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Physical Requirements:
- Regularly required to stand, walk, talk, and hear.
- Frequent lifting up to 10 lbs; occasional lifting up to 50 lbs.
- Requires close, distance, color, and peripheral vision, plus depth perception and focus adjustment.
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Work Environment:
- Moderate noise level typical of a retail setting.