About this role
Position Summary
The Medical Assistant plays a vital role in supporting physicians and the healthcare team to deliver exceptional patient care and a positive patient experience. This position combines strong clinical skills with outstanding customer service to ensure efficient practice operations and high-quality care for all patients.
At Brown University Health, all employees are expected to embody our core values of Compassion, Accountability, Respect, and Excellence , which guide our interactions with patients, families, colleagues, and the community.
In addition, employees are expected to demonstrate the organization's Success Factors:
- Instill Trust
- Value Differences
- Patient and Community Focus
- Collaborate
Key Responsibilities
- Support physicians and providers with direct patient care activities in an outpatient setting.
- Obtain and document patient histories, vital signs, and medication information.
- Prepare patient charts, assist with pre-visit planning, and maintain accurate medical records.
- Perform clinical procedures including EKGs, rapid strep testing, urine dip testing, spirometry, nebulizer treatments, and other approved diagnostic procedures.
- Administer vaccines, injections, and medications in accordance with established protocols.
- Educate patients regarding medical conditions, treatments, medications, and preventive care within established guidelines.
- Coordinate and track urgent referrals, prior authorizations, and follow-up care.
- Manage laboratory tracking, data entry, document processing, and other administrative functions.
- Monitor quality metrics and participate in initiatives to close gaps in care and improve patient outcomes.
- Maintain inventory levels of medications, vaccines, and medical supplies.
- Monitor and document vaccine storage temperatures in compliance with Department of Health regulations.
- Adhere to infection prevention, workplace safety, environmental, OSHA, and Department of Health standards.
- Ensure compliance with HIPAA and all federal, state, and local confidentiality requirements.
- Protect patient demographic, clinical, and financial information in accordance with Brown Health Medical Group guidelines.
- Deliver exceptional customer service and compassionate patient care.
- Participate in staff meetings, educational programs, and workflow improvement initiatives.
- Perform other duties as assigned.
Minimum Qualifications
Education & Certification
- High school diploma or equivalent required.
- Graduate of a formal Medical Assistant training program (minimum nine months in duration) or a minimum of three years of Medical Assistant experience in a comparable ambulatory healthcare setting within the last five years.
- Current Basic Life Support (BLS) certification required.
Knowledge, Skills & Abilities
- Strong understanding of medical office procedures, policies, and clinical protocols.
- Proficiency with electronic medical records (EMR), scheduling software, and standard computer applications.
- Ability to communicate effectively and professionally with patients, providers, coworkers, and leadership.
- Strong organizational skills with attention to detail and accuracy.
- Ability to remain calm and effective in emergency situations.
- Demonstrated ability to provide care to patients across the lifespan while considering developmental, cultural, and age-related needs.
Experience
- Three years of Medical Assistant experience within the past five years in an ambulatory or outpatient healthcare setting; or
- Recent graduate (within the past two to three years) of a formal Medical Assistant training program.
- Experience using electronic medical records and appointment scheduling systems preferred.
Work Environment & Physical Requirements
- Work is performed in healthcare environments including physician offices, ambulatory clinics, hospitals, and affiliated healthcare facilities.
- Frequent interaction with patients and use of medical equipment.
- Exposure to potential healthcare-related hazards, minimized through adherence to established safety procedures and use of personal protective equipment.
- Frequent standing and walking throughout the workday.
- Ability to lift, move, or position patients and/or supplies weighing up to 50 pounds.
Pay Range:
$18.13-$29.90
EEO Statement:
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
Location:
LPG-Newport-20 Powel Ave - 20 Powel Ave Newport, Rhode Island 02840
Work Type:
8-5
Work Shift:
Day
Daily Hours:
8 hours
Driving Required:
No