Cashier/Runner

Cashier/Runner

The Torchys legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating restaurants nationwide.

Heres what we need:

At Torchy's, every guests visit is an opportunity to create lasting memories. As a member of the Hospitality Team, youre not just taking orders and running food – youre the heart and soul of our guest's experience, greeting them with a smile, and ensuring they leave happier than when they arrived.

What youll be doing:

- Point of Sale: Greet guests, ask questions to understand their needs, offer suggestions, and ensure each transaction is fast and accurate.

- Guest Experience: Deliver outstanding hospitality, making each guest feel welcomed and valued from the moment they step into Torchy's.

- Menu Mastery: Learn the menu and maintain knowledge of current promotions to make personalized recommendations that delight our guests and cater to their preferences and dietary needs.

- Dining Room: Run food to tables, ensuring that every guest receives their order correctly and with speed. Proactively offer refills on chips and drinks and identify opportunities to exceed guests' expectations.

- Cleanliness: Ensure all guest-facing areas of the restaurant are neat, clean, organized, and inviting.

- Teamwork: Work collaboratively with managers, the kitchen, and the rest of the Hospitality Team to ensure problems are resolved and guests receive smooth and efficient service that keeps them coming back.

- Additional Support: Perform other duties as assigned.

How youll do it:

- Outgoing & Friendly: Use your natural charm and cheerful personality to connect with each guest, creating a friendly and inviting atmosphere.

- Active Listening: Listen attentively to guests, understanding their needs and preferences to enhance their dining experience. Ask follow-up questions to confirm understanding.

- Communication: Communicate clearly, ensuring guests understand their options while feeling welcomed and valued.

- Adaptability: Swiftly adapt to changing situations, whether its a sudden rush of customers or an unexpected challenge.

- Attention to Detail: Focus on the little things that make a big difference, from accurately taking orders to noticing and responding to the specific needs of each guest.

QUE-SOheres what youll need:

Minimum Qualifications:

- Strong verbal communication skills.

- Availability to work a flexible schedule.

- M ust meet state and local requirements for Food Handlers and Alcohol Server certifications

- Certification(s) must be obtained by your first day or within the timeline required by your location

Preferred Qualifications:

- 2 years of work experience providing customer service in the restaurant, hospitality, or retail industry.

- 2 years of experience using POS (point-of-sale) systems.

Physical Requirements:

- Must be able to lift, push, pull or carry objects up to 40 lbs.

- Must be able to stand for several hours and walk for long periods of time.

- Must be able to bend, stretch, twist, or reach for objects on shelves of varying heights.

Lets TACO bout why it pays to be a Torchys Team Member:

- $0.00 to $0.00 based on experience or $0.00 per hour , plus pooled tips that increase your total take-home pay.

- Flexible schedules.

- Damn Good food discount card for you AND your spouse.

- Access to all benefits including medical, dental, and vision for full-time Team Members after 1 year of employment, plus 401(k) after 6 months.

- Paid Time Off (PTO) after 1 year of employment.

- Torchys Family Foundation supports our fellow Team Members in times of need and crisis.