About this role
Area(s) of responsibility
Primary Skill:
- Excellent verbal communication skills (English)
- Experience in handling US customer over the phone.
- Desktop support experience
- ITIL framework knowledge
- Technical experience
Basic Java scripting knowledge.
- L1 & L2 server support (Windows service starts, stops, restarts).
- L2 IT Servicedesk support & Queue monitoring.
- Code promotion and migration (DLL & Class files).
- Autosys tool scheduling support and administration, hands-on experience in either one:
- CA WLA (Workload Automation)
- BMC Control-M (Helix)
- Cloud based infrastructure (IAAS) support awareness.
- Incident creation and handling using ITIL based ticketing tool.
- Active directory management.
- Team player.