Floor Manager (Service Coach) - NEW NIKE LONDON FLAGSHIP

Floor Manager (Service Coach) - NEW NIKE LONDON FLAGSHIP Start Date : October 2026
Do you know, what we are missing to create the best retail team on the globe? Someone like YOU !

In our NIKE Retail Stores we use special job names for our positions: a department manager is called "Coach",

As a Coach you are:

- Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers
- Leading, coaching and motivating the employees in your department and ensuring an excellent work atmosphere
- Managing the daily business in your department to reach sales targets (incl. digital services, visual merchandising, salesfloor)
- Identifying and improving areas based on feedback given by consumers
- Being a brand ambassador for NIKE’s initiatives including training your team
- Ensuring that the store complies with all NIKE standards and guidelines
- Cooperating with your business partners across stores and HQ

More specifically, this role consists of the responsibilities detailed below:

COMMERCIAL

- Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
- Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards
- Working alongside departments leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store.
- Being responsible for monthly initiative launches
- Using our reporting tools to make the best commercial decisions
- Achieving accurate inventory to fulfill digital orders

ATHLETE EXPERIENCE

- Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
- Leading team Engagement on NIKE Community Ambassador activities
- Partnering with senior store leadership, you will oversee the hiring processes including onboarding
- Being responsible for store scheduling
- Working collaboratively with store team to implement & maintain a positive NIKE culture

CONSUMER EXPERIENCE

- Leading by example and the delivery of our sales floor service and bring the consumer journey to life
- Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers
- Completing specific training and share completion with athlete services
- Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership

What you get:

- Attractive salary that evolves with the market and experience
- Opportunity on receiving monthly bonus payments
- Attractive online and in-store employee discounts
- Attractive Benefits Package, Pension & Share scheme
- Exciting development and career opportunities
- Regular training on leadership, sales and products
- A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)
- Staff dress to represent NIKE and foster our team spirit
- Access to sports activities
- Opportunities to participate in unique NIKE moments

What you bring :

- A passion for NIKE and/or love of sport
- Experience in retail and/or leadership positions
- Very good command of English language (written and spoken)
- Experience and competency in serving exceptional consumer service
- Ability to coach and develop a strong team
- Strong focus on communication
- Flexibility to work in shifts and on weekends

Watch this video to find out about the atmosphere in our stores and learn more about our store traditions .

Did we arouse your interest and do you want to support us on our mission “To bring inspiration and innovation to every athlete in the world.” ? Apply now, easy way online. We are waiting for you!