About this role
Description:
Assist customers with product inquiries and purchases. Process sales transactions accurately and efficiently. Maintain a clean and organized sales counter and showroom. Monitor inventory levels and restock merchandise as needed
Requirement:
- Grade 12 or equivalent NQF 4 qualifications.
- 1 year sales experience in a hardware retail, wholesale or similar environment
- 1 year carpentry experience would be advantageous
- Ability to perform basic calculations accurately.
- Well developed problem solving and analytical skills
- Must be willing to work shifts, weekends, and Public Holidays.
- Must be able to work under pressure.
Key Performance Area:
Description:
- Accurate processing of order request received from customers
- Accurate processing of sales made by customers
- Accurate receipt of payments received and related banking processes
- Provide reliable, prompt Customer Service.
- Advise Customers correctly on product.
- Assist Customer with any product queries.
- Assist with Customer complaints timely.
- Must be available in area of responsibility.
- Assist in other departments as and when required
- Product knowledge on all products and services offered
- Assist with packing stock away as per allocated bins.
- Ensure stock is merchandised immediately after being received.
- Ensure sales counters is kept free of stock and in a presentable manner.
- Safety (OHSA) compliance (e.g. use of safety gear, ensure Customer, and Employee safety) within area of responsibility.
- Stock in area of responsibility is to be merchandised in a safe manner ensuring the safety of Customers and Employees
- Be aware of suspicious behaviours or people and report any suspicions to Management.
- No product to be loaded for a customer without proof of purchase or required documentation.
Values:
Integrity
- keeps promises.
- creates realistic expectations.
- is sincere.
- handles sensitive information carefully.
- shows awareness of values, indicates when boundaries are crossed.
Accuracy
- Effectively handling detailed information and being consistently attentive to details.
- Works in an orderly fashion.
- Ensures that matters are handled in an orderly and accurate manner from start to finish.
- Prevents mistakes.
- Invests energy in checking his/her work for mistakes.
Client focus
- Identifying and actively responding to clients' wishes and needs.
- Deals with clients in a friendly manner.
- Shows involvement in the client's problem.
- Makes clients feel welcome.
- Approaches the client's question with a can-do mentality
Personal development
- Being aware of one's own strengths and weaknesses: consciously working on personal development.
- Is focused on self-broadening and/or gaining more in-depth knowledge.
- Follows relevant training programmes and/or looks for opportunities to gain experience.
- Seeks and uses opportunities for personal development.
- Asks for feedback in order to learn
- Complying with generally accepted standards in activities related to the position.