Guest Services Coordinator

$15-$16 per hour

Overview

Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.
### Job Duties

- Greets and establishes rapport with guests, current and prospective residents. Fields resort comments, suggestions, and complaints to the RV Resort Manager (Essential)

- Maintains the petty cash fund, ensuring to record expenditures in the proper accounts (Essential)

- Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned (Essential)

- Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts (Essential)

- Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.

- Assist with accepting guest reservations in person and via phone

- Ensure office supplies are sufficiently stocked and prepare supply orders as needed

- Assist with planning and coordinating guest and resident relations events and activities within the resort

- Assist with the preparation of marketing materials

- Make collection calls for site rental payments as directed; submit bad debt files to collections

- Process resident move-ins and move-outs

- Complete and maintain resort records, reports, and files

- Refer sales prospects to the RV Resort Manager and/or Sales Manager and enter prospect information into property management/reservation system in a timely manner

- Obtain approvals on prospective resident applications; track all approvals and denials

- Assist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applications

- Review and code invoices and other payables & submit to manager approval

- Other duties as assigned

- Check guests in and out for their reservations

- Greet and establish rapport with guests, current and prospective residents

- Field resort comments, suggestions, and complaints to resort leadership

- Maintain petty cash fund

Requirements

- High School Diploma or GED (Required)

- 2 years in administrative experience (Required)

- 6 months in previous experience using property management and/or reservation systems (Preferred)

- 6 months in hotel or resort front desk experience (Preferred)

- Strong customer service skills

- Excellent telephone skills

- Good problem solving skills

- Professional appearance

- Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner

- Must have a valid driver's license

REWARDING BENEFITS

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

- Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family

- Comprehensive Dental Plan

- Vision Plan

- Voluntary Health and Dependent Care Reimbursement Accounts

- Life and Accidental Death and Dismemberment Insurance

- Short and Long-Term Disability Coverage

- 401(k) Plan with Sun matching contribution

- Get paid daily with DailyPay (https://careers.suncommunities.com/SunOutdoors/content/Benefits-and-Perks/?locale=en_US#daily-pay)

- Paid Parental Leave

- Employee Assistance Program

- Identity Theft Insurance

- Legal Assistance Plan

- Pet Insurance

- Tuition Reimbursement program providing financial support to team members who further their formal education

- Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation

- Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more

- Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty