About this role
Job Summary
The Digital Workspace Officer is responsible for providing frontline support for workplace technologies, end-user devices, collaboration tools, and digital employee services. The role ensures timely issue resolution, supports onboarding/offboarding processes, maintains compliance standards, and assists in improving workplace productivity through reliable IT support services
Job Responsibilities 1
1. Frontline User Support
- Provide first-line support for digital workspace tools, devices, accounts, and productivity platforms.
- Resolve common incidents and service requests promptly.
- Escalate unresolved issues with proper documentation.
2. Device & Workspace Setup
- Prepare laptops, desktops, mobile devices, and workplace tools for new users.
- Support device refresh, replacements, and asset handling activities.
- Ensure readiness of workplace technology assets.
3. Access Provisioning
- Assist onboarding and offboarding through user account setup and removal.
- Support password resets and access-related requests.
- Follow approved identity management controls.
4. Collaboration Tools Support
- Support users on Teams, Outlook, SharePoint, OneDrive, and related platforms.
- Provide guidance on effective use of workplace applications.
- Maintain service continuity for collaboration tools.
5. Compliance & Asset Control
- Ensure hardware and software usage follows company standards.
- Record inventory movements and report non-compliance issues.
- Support audit and governance checks.
Job Responsibilities 2
6. Automation Support
- Assist in implementing self-service tools, chatbots, and automated workflows.
- Identify repetitive manual tasks for process improvement.
- Support smarter workplace service delivery.
7. User Guidance & Communication
- Provide user guidance, how-to support, and training assistance.
- Maintain professional communication with employees at all levels.
- Promote positive employee technology experience.
8. Service Reporting & Improvement
- Update tickets accurately and maintain service records.
- Share recurring issues and improvement ideas with supervisors.
- Contribute to continuous enhancement of support operations.
Additional Responsibilities 3
Job Knowledge & Skills
Workplace Tools: Basic knowledge of Microsoft 365 and collaboration platforms.
Troubleshooting Ability: Good diagnostic and problem-solving capability.
Device Support: Understanding of laptops, desktops, mobile devices, and peripherals.
Service Discipline: Good ticket management and follow-up practices.
Communication Skills: Strong user support and teamwork capability.
Job Experience
IT Support Experience: Minimum 1–3 years in helpdesk, desktop support, or workplace technology support.
End User Services: Experience handling user devices, tickets, and workplace tools.
Service Mindset: Experience in customer-focused support environments.
Competencies
Agility AI Fluency Applications Systems Architecture L3 Help Desk Hardware Support L3 IT Security L3 Leadership Quality Resilience Service Level Agreements L3 Ticket Management L3
## Education
Bachelor's Degree in Information Technology or any related field Professional Qualification in Information Technology or any Related Technical Certificates