Account Support Manager

Account Support Manager – Gymshark

Client: Gymshark
Location: Hybrid Office mix
Reports to: Account Director / Account Manager

About the Role

We’re looking for an experienced Account Support Manager to join our team supporting the Gymshark account .

This is a varied and influential facilities role, supporting the effective day-to-day management of the account while taking particular responsibility for compliance, CAFM, PPM, Health & Safety processes, financial controls, contractor performance and facilities data .

Working closely with the Account Director/Manager and wider operational teams, you’ll help ensure Gymshark’s facilities are safe, compliant, well maintained and operationally effective , while providing the reporting, systems and controls needed to deliver a consistently high-quality service.

What You’ll Be Doing

Compliance & Statutory Assurance

- Support and maintain the facilities compliance framework across the account.
- Ensure statutory inspections, testing, servicing and remedial works are identified, scheduled, completed and evidenced.
- Maintain oversight of compliance areas including fire safety, asbestos, Legionella and water hygiene, electrical and gas safety, lifting equipment, pressure systems, emergency lighting and HVAC.
- Monitor compliance deadlines and ensure overdue actions are appropriately escalated and resolved.
- Maintain compliance records, risk information and supporting documentation.
- Coordinate internal and external audits and track resulting actions through to completion.

CAFM, PPM & Maintenance

- Take a key role in the ownership and administration of the CAFM system .
- Maintain accurate asset registers, maintenance records and compliance information.
- Support the management of planned preventative maintenance ( PPM ) programmes.
- Ensure statutory and compliance-related maintenance is correctly captured within the CAFM system.
- Monitor reactive maintenance workflows, work orders, priorities and SLAs.
- Review data quality and identify missing information, overdue activities and incomplete records.
- Produce CAFM reports, dashboards and KPIs to support account performance.
- Use facilities data to identify trends, risks and opportunities for improvement.

Health & Safety

- Support the implementation and continuous improvement of facilities-related Health & Safety procedures.
- Ensure contractors and operational teams follow relevant H&S requirements.
- Maintain appropriate controls around RAMS, permits, competency records and contractor documentation .
- Support risk assessments and safe systems of work.
- Monitor incidents, hazards, near misses and corrective actions.
- Work collaboratively with the wider Health & Safety function to ensure actions are effectively managed.

Financial & Commercial Support

- Monitor facilities expenditure against agreed budgets.
- Support budget preparation and financial forecasting.
- Produce regular financial information and investigate significant variances.
- Monitor contractor expenditure, purchase orders, invoices and commitments.
- Validate expenditure against completed works and relevant records.
- Identify opportunities for improved efficiency and value for money.
- Support procurement exercises, contract reviews and supplier management.

Contractors, Reporting & Governance

- Monitor contractor and service-provider performance against agreed KPIs and SLAs .
- Ensure contractor insurance, competency, RAMS, certification and compliance information is maintained.
- Support service reviews and challenge poor performance where required.
- Maintain facilities policies, procedures and operational controls.
- Produce regular reporting covering compliance, PPM, H&S, contractor performance, expenditure, outstanding remedial works and facilities risks.
- Support internal and external audits and ensure appropriate evidence is readily available.
- Help drive continuous improvement across the Gymshark account.

What We’re Looking For

We’re looking for someone with strong experience within Facilities Management, estates, compliance or a similar operational environment , who is comfortable working across multiple areas of account support.

You’ll ideally have:

- Strong experience within Facilities Management or building services .
- Good knowledge of facilities statutory compliance and Health & Safety requirements.
- Experience using and ideally administering a CAFM system .
- Experience coordinating PPM, reactive maintenance and statutory compliance activities .
- Strong contractor and supplier-management skills.
- Experience with budgets, purchase orders, expenditure and financial reporting.
- Good understanding of facilities asset and maintenance data.
- Experience producing KPIs, reports and management information .
- Experience supporting audits and maintaining compliance documentation.
- Strong organisational and problem-solving skills.
- Excellent written and verbal communication skills.
- Confidence working with multiple stakeholders and balancing competing priorities.

Qualifications

The following would be advantageous:

- IWFM qualification or equivalent
- NEBOSH General Certificate or equivalent
- IOSH qualification/membership
- CAFM system training or significant CAFM administration experience
- Relevant compliance, auditing, asset management, building-services or contract-management qualification

Why Join Us?

This is a fantastic opportunity to work on the Gymshark account , supporting a globally recognised and fast-moving brand.

You’ll have a broad remit and the opportunity to make a real impact across facilities operations, compliance, systems, contractor performance and service delivery , while working closely with both the account leadership team and wider business.

You’ll also have opportunities for continued training, development and career progression as part of a growing organisation.