About this role
Lead a mission-driven team that helps people live healthier, more independent lives at home.
Accucare is a trusted, family-owned home medical equipment (DME/HME) provider based in Asheville, NC, serving 20 counties across Western North Carolina. For nearly two decades we have specialized in respiratory care (including hard-to-find infant and pediatric solutions), sleep therapy, oxygen systems, DME, orthotics, and related supplies. We are ACHC-accredited and known for compassionate, high-touch service that patients and referral partners count on.
We are looking for an experienced DME/HME operations leader —someone who has run warehouse, fulfillment, delivery, and equipment-management functions in this industry—to step in as General Manager. This is not a clinical-office or front-desk management role. We need someone who understands the full DME supply chain: intake and inventory control, equipment cleaning/turnaround, delivery routing and logistics, technician scheduling, purchasing, and DME-specific billing and compliance (Medicare/Medicaid DMEPOS, ACHC accreditation standards, HME payer requirements).
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Why This Role Matters
You will shape the culture, systems, and results of a local company that makes a real difference in patients' lives—especially the most vulnerable (infants, children, and adults with complex respiratory needs). You'll work closely with the Owner while leading a multidisciplinary team, with real authority to improve warehouse and delivery operations, tighten inventory and equipment-turnaround processes, and strengthen compliance and service standards.
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What You'll Own
- Oversee warehouse operations : inventory control, equipment intake/cleaning/refurbishment, stock levels, and supply chain/purchasing decisions
- Manage delivery and logistics operations , including scheduling, routing, and fleet/equipment readiness across a 20-county service area
- Recruit, hire, develop, and direct the team (Payroll/Admin, Purchasing, Customer Care, Billing, Sales & Marketing, Respiratory Care, and DME Technicians/Warehouse staff )
- Build and run internal systems that measure, assess, and continuously improve operational and warehouse performance
- Ensure consistently high-quality patient service paired with efficient equipment delivery and turnaround
- Lead regular supervisor meetings, conduct annual performance evaluations, and set clear goals with follow-through
- Partner with the Owner to develop the annual budget and actively manage expenses, including equipment inventory and fleet costs
- Serve as Compliance Officer and Performance Improvement Coordinator —maintain full DMEPOS regulatory and ACHC accreditation compliance, implement best practices, and participate in surveys and inspections
- Delegate effectively while remaining accountable for results
- Contribute to company committees, in-service education, and your own continuing professional development
Qualifications
What We're Looking For
- Required: Minimum 5 years of hands-on experience in the DME/HME industry, specifically including warehouse, inventory, equipment logistics, or delivery operations management. Candidates whose background is limited to medical provider office, clinical front-desk, or scheduling roles will not meet the requirements of this position.
- Solid working knowledge of DME billing, DMEPOS compliance, and payer/accreditation requirements (Medicare, Medicaid, ACHC)
- Demonstrated experience managing warehouse staff, delivery technicians, and equipment fleets or inventory systems
- Proven ability to organize, plan, and lead teams—plus the judgment to make timely, sound decisions
- Strong organizational skills and a track record of maintaining accurate inventory, delivery, and compliance records
- Solid computer proficiency (spreadsheets, word processing, internet research and tools; DME/HME software experience a plus)
- A leadership style that balances accountability with development and high standards of patient care
Why Join Accucare?
You'll step into a leadership seat at a respected local provider with a clear mission, a dedicated team, and the backing of ownership that values quality and integrity. This is an opportunity to make a tangible difference in Western North Carolina communities while building a high-performing DME operation.
Ready to lead a company that helps people breathe easier and live better at home?
Apply today by submitting your resume and a brief cover letter highlighting your relevant DME/warehouse operations leadership experience .
Accucare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.