Field Operations Manager

Position Overview

DNG / StarTouch Communications is seeking a highly capable and results-driven Field Operations Manager (FOM) to lead a distributed team of Field Technicians supporting our wireless network infrastructure across Washington, Oregon, and Northern California.

This role is accountable for both ongoing field operations of active (on-air) network assets as well as the deployment of new network builds, link construction, and circuit turn-ups. The ideal candidate is a strong leader of both people and projects, with a deep understanding of operational milestones, service delivery, and network performance accountability.

Key Responsibilities

Field Operations Leadership

- Lead and manage a geographically dispersed team of Field Technicians across WA, OR, and NorCal.

- Maintain a high-performance culture focused on network reliability, uptime, and rapid issue resolution.

- Oversee day-to-day field operations for existing network assets, ensuring high availability and SLA adherence.

Project Delivery & Construction (CX)

- Drive execution of new network builds including microwave links, site integration, and circuit turn-ups.

- Own the construction (CX) lifecycle from planning through completion, ensuring milestone alignment and delivery commitments.

- Forecast, track, and actualize key project milestones, deliverables, and timelines.

Ticketing & Operations Management

- Oversee field operations ticket management processes, ensuring efficient prioritization, dispatch, and resolution.

- Coordinate closely with the NOC for escalations, outages, and maintenance activities.

- Implement and optimize processes to improve operational efficiency and service quality.

Vendor & Resource Management

- Manage construction vendors (CX)including selection, onboarding, performance evaluation, and accountability.

- Coordinate equipment procurement and Bill of Materials (BOM) planning to support both operations and project builds.

- Ensure alignment of vendor activities with project timelines and quality standards.

Cross-Functional Collaboration

- Work collaboratively across all functional teams, including:

Site Acquisition

- RF Engineering

- Finance

- Network Engineering

- NOC

- Field Operations

- Serve as a key liaison ensuring field execution aligns with design, financial, and operational goals.

Executive Communication

- Provide clear, concise updates and reporting to executive leadership.

- Present on project status, operational performance, risks, and mitigation strategies.

Required Qualifications

- 7+ years of experience in wireless telecom field operations and/or network deployment.

- 3+ years of experience leading distributed field teams.

- Strong experience in:

- Field operations ticket management

- Network construction (CX) lifecycle

- Vendor management and coordination

- Proven ability to manage complex, multi-site deployments and operations simultaneously.

- Demonstrated success in meeting milestones, deadlines, and service-level commitments.

- Strong leadership, organizational, and problem-solving skills.

- Effective communicator with experience presenting to executive leadership.

Preferred Qualifications

- Experience with Site Tracker project management platform strongly preferred.

- Familiarity with Tier 1 telecom project management and operational systems.

- Background in microwave networks, fixed wireless, or similar infrastructure environments.

- Knowledge of network performance metrics, uptime standards, and field operations best practices.

Key Attributes for Success

- Strong leadership mindset with the ability to motivate and manage distributed teams

- Ownership mentality with a focus on execution and results

- Deep understanding of milestones, deliverables, and operational commitments

- Ability to balance urgent operations issues with long-term project delivery

- Collaborative, proactive, and detail-oriented

Benefits

- Medical insurance

- Company paid Vision and dental benefits

- Additional ancillary benefits for accident, hospitalization, long term and short term disability, special event, and cancer are available at the employee’s expense.

- $100,000 company paid life insurance coverage which can be increased by employee contributions

- 401K basic retirement plan w/matching contribution plan

- 10 paid holidays - New Years, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, and your Birthday.

- Seventeen (17) PTO days per year.  Twenty-two days (22) after four (4) years of employment.