About this role
Job Summary
Do you enjoy using your communication and computer skills to help others? Can you keep pace with a high volume of work? Ready to join a dynamic, energetic team? If so, working in customer service as a Billing Chat Repair Representative at Spectrum may be right for you!
Responsibilities
As a professional Billing Chat Agent in our Customer Operations business unit, you will use your computer, written communication skills, multi-tasking, and problem-solving skills to nurture and grow trusting customer relationships with every interaction. Every day, you’ll have the opportunity to make a positive difference for our subscribers and the company.
WHAT OUR CHAT BILLING AGENTS ENJOY MOST
- Interacting with customers through our web-based chat platform
- Learning about our products and services to provide knowledgeable customer service
- Thoughtfully handling questions and concerns related to billing and payment questions, rate and fee inquiries, order processing, account updates, subscriber complaints, and more
- Representing a Fortune 100 company and being the written voice of Spectrum
- Taking pride in upholding positive relationships and creating best-in-class customer experiences
We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office using computer information systems, resolving questions, and maintaining customer accounts. If you enjoy being on a computer and having variety in your work, you’ll thrive inside our customer-centric environment.
Qualifications
What You'll Bring to Spectrum
Required Qualifications
- Education : High school diploma or equivalent
- Schedule : Ability to work a variety of schedules including nights, weekends, and holidays
- Language : Ability to read, write, speak and understand English & Spanish
Preferred Qualifications
- Experience : 1+ year previous customer service experience; experience in cable or telecommunications call centers
- Technical Skills : MS Office and personal computer skills
- Skills : Communication, dependability, multi-tasking, typing, customer service
- Abilities : Problem-solving, critical thinking, attention to detail, resilient