About this role
Join Friedmans, where our mission is to Deliver the Human Side of Home Improvement . Named a Best Place to Work and voted Sonoma Countys Best Home Improvement Store 14 years in a row, were built on a positive, team-oriented culture built on decades of trust and service.
We offer bundled benefits; eligibility for a discretionary bonus; 401(k). Youll also enjoy a generous employee discount and tuition reimbursement to support your career path. At Friedmans, youre not just starting a job, youre joining a team that leads, grows, and builds something bigger together.
Essential Duties and Responsibilities:
- Answers customers questions concerning location, price, and use of merchandise
- Service all customers in your area or phone inquiries in an accurate and courteous manner.
- Constantly upgrade product knowledge in your area and of all merchandise locations throughout store.
- Assist customer by walking them to the proper department and personally finding product or by asking for assistance.
- Basic understanding of computer system and able to complete customer inquiries, quotes and orders as needed.
- Determine customers needs by finding requested product or selling them a related or substitute item.
- Selling and closing sales on a project-oriented basis by demonstrating products of related items to customer and presenting promotional sales product facts, information and product data.
- Exhibit the ability to service multiple customers in a friendly, efficient and effective manner.
- Equipment Operation such as but not limited to: pallet jacks, forklifts, order pickers, saws and specialty equipment where needed
Qualifications:
- High School Diploma or equivalent required. One or more years of experience in a retail environment preferred
- Experience qualifying customer needs and handling customer situations
- Strong knowledge of technology with the ability to learn new systems effectively and efficiently
- Knowledge of Microsoft Office Suite (Word, Excel, Outlook, Teams)
- The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.
Whats in Friedmans toolbox for Team Members:
- Employee discount on all merchandise
- Store bonus eligibility
- Team Member of the Quarter opportunities
- Tuition reimbursement to further career path
This is a non-exempt position located at Friedmans Home Improvement, CA retail store. Hours are retail need based from Sunday – Saturday.
Friedmans Home Improvement is proud to be an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Friedmans Home Improvement will consider for employment qualified applicants with criminal convictions in a manner consistent with AB 1008.