About this role
About TouchCare
TouchCare is a healthcare concierge service dedicated to simplifying the complexities of health insurance and the healthcare system. By assigning each member a personal assistant, TouchCare helps resolve billing issues, coordinate with providers, and save individuals time and money. Committed to providing a healthier understanding of healthcare, TouchCare makes navigating healthcare more convenient and stress-free for its users.
AI & Automation Specialist
TouchCare is a healthcare concierge service that simplifies health insurance and healthcare navigation. Each member gets a personal assistant who resolves billing issues, coordinates with providers, and saves people time and money.
The Opportunity
We're looking for a hands-on AI & Automation Specialist to help kickstart TouchCare's AI journey. This is a builder role — you'll work directly with our teams (Member Services, Operations, Client Success, Sales, Marketing, Finance) to find repetitive, manual work and turn it into practical AI-powered solutions using tools like ChatGPT/Claude, workflow automation platforms, and simple integrations.
You don't need to be a software engineer, but you should be comfortable experimenting with AI tools, prompting, and no-code/low-code automation platforms.
What You'll Do
- Find opportunities: Shadow teams, map current workflows, and spot where AI or automation can save time.
- Build quick wins: Stand up automations, AI-assisted workflows, and prompt-based tools that solve real problems fast.
- Support advocates: Help improve case summarization, intake, documentation, and information retrieval for member-facing teams.
- Document & train: Write simple guides/playbooks so teams can adopt and use new tools confidently.
- Track results: Measure time saved, adoption, and impact — and report back on what's working.
- Keep it responsible: Follow data privacy and PHI guidelines when working with any healthcare-related workflow.
Who You Are
- Curious, resourceful, and excited about AI and automation — you like figuring things out.
- Comfortable talking to both technical and non-technical people.
- A self-starter who can go from idea to working prototype without much hand-holding.
- Organized enough to juggle a few small projects at once.
- Interested in healthcare, insurance, or other regulated industries (nice to have, not required).
What You Bring
- 0–2 years of experience in operations, business analysis, IT, automation, or a related field (internships count).
- Hands-on experience with generative AI tools (ChatGPT, Claude, etc.) and/or no-code automation platforms.
- Basic understanding of APIs/integrations is a plus, not required.
- Strong communication skills and a bias toward action.
Why Join Us
- Ground-floor opportunity to shape how AI gets used across a growing company.
- Direct mentorship and visibility with leadership.
- Fast-paced, hands-on role where your work has immediate, visible impact.
Location: Stamford, CT — onsite 5 days/week Reports to: Leadership / Operations Salary Range: $65,000–$85,000 (based on experience)
TouchCare is an Equal Opportunity Employer.