About this role
RESPONSIBILITIES
- Own end-to-end IT onboarding and offboarding, including account setup, access provisioning and deprovisioning, and equipment handoff.
- Administer the company's core internal and external services (Google Workspace, Atlassian, Okta, LDAP, VPN, SIP), along with the office network and AV and conference-room systems.
- Act as the primary on-site point of contact for the office, providing a mix of on-site and remote support with a strong customer-service focus.
- Manage office IT equipment across its full lifecycle: procurement, deployment, maintenance, and decommissioning of hardware (printers and scanners, peripherals, AV) and software, keeping the asset inventory accurate and all allocations logged.
- Own vendor relationships for IT hardware and services (for example, Apple, Dell, Asus, Logitech).
- Provide IT support for internal events such as meet-ups and conferences, and support employee desk moves and office reconfigurations.
- Create and maintain clear IT documentation and runbooks for the systems and processes you own.
REQUIREMENTS
- At least 3 to 4 years of hands-on IT experience covering hardware and software troubleshooting, installation, and maintenance.
- Professional working proficiency in English , with the ability to explain technical concepts clearly to non-technical colleagues.
- Hands-on experience administering core business and identity systems (for example, Google Workspace, Atlassian, Okta, LDAP, VPN).
- Experience with office networking, AV and conference-room systems, CCTV and physical security systems, and backup and recovery.
- Excellent interpersonal skills with a genuine customer-service mindset.
- Comfortable working independently and owning problems end to end in a dynamic environment where priorities can shift quickly.
- Proactive and organized, eager to learn, with strong practical problem-solving skills.
NICE TO HAVE
- Experience supporting a global or multi-office organization.
- Previous work experience at a fast-paced organization with an entrepreneurial mindset.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.