About this role
Job Summary
Ready to advance client relationships while driving business growth? As a Mid Market Account Manager at Spectrum, you will focus on upselling, renewing and retaining voice, data and video services for existing customers in the Mid-market and Enterprise segments. Your consultative approach and dedication to client partnerships will help boost revenue and reinforce Spectrum’s reputation for trusted solutions.
Responsibilities
How You Will Make an Impact
- Upsell voice, data, cloud and video services to existing customers and secure contract renewals within assigned segments
- Win back former customers by presenting compelling solutions and incentives
- Achieve monthly revenue quotas through strategic account management and targeted sales activities
- Initiate contact with prospective clients through telephone outreach, cold call visits, networking and participation in industry events
- Develop customer-centric proposals that articulate Spectrum’s value proposition
- Collaborate with Account Executive and Account Consultant teams for seamless handoff and ongoing client management
- Maintain comprehensive sales databases to track activity and customer information
- Work closely with Sales Support and Marketing teams to drive successful account outcomes
- Participate in sales meetings and training sessions to deepen your knowledge and expertise
Working Conditions
- Office-based role with occasional travel to customer locations
Qualifications
What You Will Bring to Spectrum
Required Qualifications
Education
- High school diploma or general education degree required (GED)
Experience
- Working knowledge of computers, computer networking, Internet solutions and fiber-connected networks
Preferred Qualifications
Education
- Bachelor’s degree in a business-related field
Experience
- Account management or sales experience in the telecommunications B2B industry
Skills
- Practical experience using CRM systems such as SalesForce
- Proficiency with Microsoft Excel, Word, PowerPoint and Outlook