Customer Service Representative

Required immediately, our Local Winnipeg Branch is seeking an In-house Full-Time Customer Service Representative to join the team!  FLOFORM Countertops is a Canadian company with its head office in Winnipeg, MB and has 16 branches and 5 manufacturing facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year.  Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies.        Position Summary: The Customer Service Representative is responsible for providing a positive customer experience by qualifying, educating and selling our products lines as well as responding to general inquiries, processing orders, and promoting additional sales.  Desired Skills & Experience:      
- High School Diploma with 1-2 years customer service experience
- Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
- Ability to solve problems as they arise
- Clean criminal record
- Basic mathematical skills
- Strong organizational skills, with attention to detail
- Ability to handle challenging situations with diplomacy and respect
- Excellent verbal and written communication skills
- Enjoy working in a challenging, fast paced environment
Duties and Responsibilities:    
- Ability to work in a team sales environment
- Assists customers in person, by email or on the telephone
- Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
- Processes orders and accepts payment from customers made over the telephone or in person
- Inputs orders/quotes into the computer system and confirms availability of product
- Responds to customer inquiries and coordinating activities with other departments as necessary; escalates complaints to supervisor as required.
- Assists customer in the selection of product
- Maintains customer service records
- Establishes proactive communication with customers to ensure understanding of product ordered
- Handles quality and service issues to develop/maintain customer loyalty
- Ensures orders are priced accurately and invoices are issued promptly
- Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
- Participate in inventory
- Keeps the showroom clean and sets up displays as needed
- Will also assist with general labour tasks including loading/unloading merchandise, deliveries
- Other duties as assigned
  FLOFORM is proud to offer the successful candidate:        
- Competitive Wages
- Medical and Dental
- RRSP Matching
- Paid Sick Time
FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.”          Should this opportunity be of interest to you, contact us today!!!         Submit a resume at www.floform.com/careers/ (https://www.floform.com/careers/) We look forward to meeting you!         To learn more about us we encourage all applicants to visit our website at www.floform.com (https://www.floform.com)       We are an Equal Opportunity Employer.