About this role
We’re a world-leading smart mobility SaaS tech company with over 2.6 million subscribers across 24 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology.
Are you customer-centric, passionate and strategic? Do you take ownership, embrace challenges and love solving customer operational problems using technology?
We’re looking for a Customer Care Specialist
Responsibility :
- Build strong relationship with decision makers/fleet managers/system users and manage of all services for our customers.
- Perform outbound retention calls to clients whom contract is expiring.
- Developing and implementing aggressive retention strategies based on customer feedback.
- Negotiating with customers to renew contracts and retain business.
- Meet and exceed monthly targets through successful contract retention
- Establish good rapport and trust though proactive engagement
- Identify and implement new strategies for increasing customer satisfaction, loyalty and retentions by going above and beyond expectations
- Listen attentively to the customer’s responses and gather as much information as possible; use this information alongside predefined strategies, to offer the most suitable solution(s) and/or alternative options to retain the client’s business
- Compile daily report
Requirements :
- Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience
- Experience in customer service.
- Proficient in English.
- Tech-savvy and computer literate.
- Excellent communication and interpersonal skills.
- Hands-on and a positive attitude.
- Team player with a high level of energy and able to work independently.