Customer Support Officer (Voice) - Cebu/Manila

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# Primary Details
Time Type: Full time

Worker Type: Employee

The purpose of this role is to provide technical support to the team and assistance to the team leader by being the subject matter expert on the process he/she is handling.

Responsibilities:

- Resolve more complex issues and take on escalations.
- Ensure compliance with policies, procedures and relevant legislations
- Maintain good client relationships and respond to client requests promptly.
- Process incoming insurance claims and determine coverage.
- Set reserves, authorise payments, and settle claims efficiently.
- Identify and report suspicious or fraudulent claims.
- Share information with stakeholders while considering confidentiality guidelines.
- Ensure compliance with accreditation levels and policies.
- Provide clear and timely communication with all stakeholders.

Work Experience:

Necessary Work Experience includes:

- Some relevant work experience.

Qualifications:

Necessary Qualifications include:

- Tertiary Degree or equivalent combination of education and work experience.

Global Disclaimer:

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer:

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Only – Travel Frequency:

Occasional (approximately 5-10 trips annually)

US Only – Physical Demands:

General office jobs:

- Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions.
- Must have the ability to remain in a stationary position for extended periods of time.
- Must be able to operate basic office equipment including telephone, headset and computer.
- Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills:
Analytical Thinking, Claims Administration, Claims Processing, Claims Resolution, Communication, Critical Thinking, Customer Service, Customer Value Management, Financial Advising, Intentional collaboration, Managing performance, Process Compliance, Process Improvements, Risk Management, Stakeholder Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.