About this role
Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.
Say Hi! to your next challenge — explore the opportunity and apply below!
Your mission
Ensure excellence in After-Sales operations by coordinating teams and processes related to technical assistance, warranty, spare parts, and customer support, ensuring agile and high-quality service, customer satisfaction and loyalty, while promoting continuous improvement of the company’s products, services, and processes through field feedback and information.
Key responsibilities
- Coordinate the After-Sales department, covering technical assistance, spare parts, and customer support.
- Supervise and guide field technical teams, ensuring agile, efficient, and high-quality service.
- Manage warranty claims, monitoring causes, deadlines, solutions, and compliance with company policies.
- Manage customer records and service history in the ERP system.
- Monitor After-Sales performance indicators, such as response time, rework rate, and customer satisfaction, proposing continuous improvement actions.
- Provide technical support to customers, representatives, and the Sales team regarding the operation, maintenance, services, and spare parts of cranes.
- Ensure the quality of products and services in accordance with established company standards and requirements.
- Work closely with Engineering and Production to identify opportunities for product and process improvements based on field and customer feedback.
- Plan and coordinate internal and external technical training on products, operation, and maintenance.
- Coordinate the logistics of shipping and returning parts and equipment under warranty.
- Prepare management reports and analyze customer information to support decision-making and improvements in After-Sales processes.
- Ensure compliance with safety, environmental, and quality standards and procedures within the areas under management.
- Keep up to date with the company’s products and services, ensuring accurate information is provided to customers and internal areas.
- Ensure customer satisfaction by using customer feedback to improve products, services, and processes.
Requirements
- Bachelor’s degree in Mechanical Engineering, Production Engineering, Business Administration, or related fields.
- Experience in the crane or industrial equipment industry.
- Knowledge of hydraulic and electrical systems applied to cranes and similar equipment.
- Technical English for reading manuals and communicating with international suppliers.
- Fluent Spanish.
- Ability to interpret technical drawings and operation and maintenance manuals.
- Proficiency in ERP systems and Microsoft Office, with advanced Excel skills.
- Experience in team management.
Ready to apply?
If you are excited about this opportunity, please submit your application now.
We Are Hiab
Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.
www.hiabgroup.com