Division IT Manager

Job Description:

Position Overview

The Division IT Manager is responsible for leading the end-to-end IT transformation and operations across a globally distributed, multi-site organization, ensuring IT is a scalable enabler of growth, efficiency, and decision-making.

The role operates within a complex delivery model, managing a combination of:

- Global IT leaders (Infrastructure/Cyber and Data/Applications)
- Regional IT resources (Europe, China)
- Multiple MSPs across regions

Success requires the ability to lead through influence, structure, and governance—not direct execution alone.

The IT Manager must transform a fragmented IT landscape into a standardized, data-driven and secure environment, aligned with:

- Current Divisional IT roadmap
- ERP standardization (Acumatica)
- Data platform evolution
- Cyber and infrastructure modernization

Organizational Scope & Team Leadership

The Division IT Manager leads a hybrid global IT team, including:

- Direct / Functional Leadership
- 1 Global Infrastructure, IT Operations & Cyber Security Manager
- 1 Global Data Analyst (evolving into Data & Business Applications Lead)
- Regional IT Resources 2 IT resources in Slovenia (applications, ERP support, operations)
- 1 IT Specialist in China

- External Delivery Model with multiple MSPs and contractors across: North America, UK, Italy, Bulgaria, New Zealand and Slovenia

Leadership Expectations

The Division IT Manager must:

- Define clear roles, responsibilities, and accountability model across all resources
- Eliminate overlap and inefficiencies currently visible across IT activities
- Establish a scalable “hub-and-spoke” IT operating model
- Drive alignment between: Internal IT, Segment IT, MSP partners
- Ensure: global consistency, local responsiveness where needed, cost-efficient delivery in line with ITW principles.

Core Responsibilities

1. IT Strategy, Governance & Operating Model

- Own the division IT strategy and ITW Front-to-Back execution roadmap
- Establish a clear IT operating model across global and regional teams
- Define governance across: data, ERP, Cyber, Infrastructure
- Implement structured reporting and performance tracking across all IT layers
- Ensure strict adherence to 80/20 prioritization discipline

2. ERP Modernization Leadership (Global Accountability)

- Lead the global Acumatica rollout across all sites
- Govern ERP standardization, eliminating: legacy systems, site-specific deviations
- Ensure ERP becomes: Single source of truth for core business processes
- Foundation for data and analytics

- Supervise execution through: Data/App Lead
- Regional IT resources

3. Data & Business Applications Leadership ( Critical Capability )

- Elevate the Data Analyst role (part of the IT team) into a Data & Applications capability leader, providing direction, prioritization, and technical guidance
- Define and enforce: Data governance and ownership model
- Enterprise data architecture principles
- Standardized KPI and reporting framework

- Lead the design and evolution of the divisional data platform, ensuring: Integration of data across ERP (Acumatica), supply chain, and shop floor systems
- Elimination of siloed and spreadsheet-based reporting
- Creation of a single, reliable data foundation for decision making

- Drive adoption and standardization of key technologies: Power BI as the standard for data visualization and business reporting
- Modern data platforms (i.e. Microsoft Fabric, Snowflake or equivalent) for: Data ingestion
- Transformation
- Storage and analytics

- APIs and integration frameworks to enable scalable and maintainable system connectivity
- Python (or equivalent) for: Data engineering
- Automation
- Advanced analytics use cases

- Ensure the Data function delivers practical, business-relevant use cases, including: Forecasting improvement (ML-driven where appropriate)
- Supply chain and operational visibility
- Financial and operational KPI standardization

- Act as functional leader of Data expertise, with the expectation to: Guide, coach, and grow a Data expert within the team
- Maintain sufficient technical understanding to challenge design decisions
- Ensure solutions remain simple, scalable, and aligned to business needs (ITW 80/20 mindset)

4. Infrastructure, Cyber & MSP Orchestration

- Lead through the Global Infra & Cyber Manager, ensuring: Consistent cyber posture across all sites
- Centralized vulnerability management
- Standardized infrastructure

- Address FTB risks: Cyber gaps across multiple sites
- Aging infrastructure
- Inconsistent MSP capabilities

- Drive: Azure migration
- AD consolidation
- Network standardization

- Rationalize MSP landscape: Define clear SLAs
- Remove underperforming vendors
- Standardize service delivery

5. Global Delivery & Execution Model

Establish clear accountability across distributed teams.

- Implementing: standard project governance and consistent delivery framework
- Ensure execution discipline across: internal team and external providers
- Balance: centralization (standards, platforms) and local flexibility (business needs)

6. IT Operations (Right-Sized & Optimized)

- Ensure stable operations across: infrastructure, applications, end-user support
- Transition non-value-added work to: MSPs and automation
- Focus internal resources on growth and transformation priorities (AA)

7. Financial & Vendor Management

- Own: IT budget, investment prioritization, vendor strategy
- Ensure alignment with: low-cost mindset and value-driven investments

Required Experience & Skills

- Leadership & Organizational Complexity
- Experience leading distributed, global IT teams
- Proven ability to manage:
- Hybrid teams (internal + MSP)
- Multi-layered accountability structures
- Strong governance, prioritization, and decision-making skills
- ERP & Applications Strong ERP modernization experience
- Acumatica experience strongly preferred
- Experience rationalizing multi-ERP environments

- Data & Analytics Strong experience building and scaling: Data architectures and data platforms
- End-to-end data pipelines (ingestion  > transformation > visualization)

- Hands-on understanding (not necessarily deep execution) of: Power BI (data modeling, semantic layers, KPI standardization)
- Modern data platforms: Microsoft Fabric (preferred) or
- Snowflake / equivalent cloud data platforms

- Data integration patterns, including: APIs
- ETL / ELT processes

- Programming and data manipulation (Python, SQL)

- Proven ability to: Transition organizations from fragmented reporting to standardized data-driven decision making
- Drive business adoption of data, not just technical implementation

- Experience leading or managing data specialists or analytics teams, including: Setting priorities
- Providing architectural direction
- Ensuring alignment with business outcomes

- Cyber & Infrastructure Experience managing cyber risk across multiple sites and vendors
- Strong understanding of: Cloud transformation
- Security frameworks
- Infrastructure standardization

- Execution & Transformation - proven track record of: Delivering transformation in complex environments
- Driving standardization and simplification
- Strong change management capability

Success Profile

The ideal candidate:

- Is a true orchestrator, not a hands-on technician
- Has experience in global, multi-site manufacturing environments
- Can manage complex delivery models (internal + MSP + regional IT)
- Drives simplification, accountability, and measurable outcomes
- Is equally strong in ERP, Governance, and Data leadership (with sufficient technical depth to guide data architecture and engineering teams, without acting as a pure developer)

Key Outcomes

Within 12–18 months, the Division IT Manager will:

- Establish a clear and scalable IT operating model
- Stabilize and progress Acumatica global rollout
- Deliver data visibility improvements across all key functions
- Improve cybersecurity coverage across all sites
- Rationalize and optimize: MSP landscape
- Infrastructure footprint

- Build a high-performing IT leadership layer (Infra + Data/Apps)

Compensation Information:

UK 90-110k