About this role
The Warren-Trumbull County Public Library is seeking an experienced and strategic leader to serve as our Public Service Operations Manager . This full-time position provides system-wide leadership and oversight of public service operations, ensuring the delivery of high-quality, equitable, and innovative library services across all locations that meet the evolving needs of the community.
Essential Duties and Responsibilities
- Directly supervises Public Service Managers and other assigned staff by providing leadership, coaching, mentoring, performance evaluations, and professional development opportunities.
- Serves as a key point of escalation for complex customer concerns, personnel issues, and operational challenges across public service areas.
- Monitors and evaluates day-to-day public service operations, including circulation, reference, programming, and customer services, to ensure efficient and effective service delivery.
- Provides leadership and direction to ensure consistent public service standards, policies, and procedures are implemented and followed across all locations.
- Develops, implements, and enforces policies and procedures related to public service.
- Reviews and analyzes statistical data, community feedback, and service trends across the system to identify needs, opportunities, and areas for improvement.
- Fosters collaboration and communication among public service departments and locations to promote consistency, efficiency, and organizational goals.
- Assists in the development and management of budgets for public service departments and locations.
Qualifications and Requirements
- Master's degree in Library and Information Science (MLIS) from an ALA-accredited library program required.
- Significant progressively responsible managerial experience in a public library setting, including supervision of multiple departments or locations, required.
- Demonstrated knowledge of public library operations and service delivery across circulation, reference, and programming areas.
- Experience managing budgets and personnel across multiple teams or locations.
- Proficiency with library technology, integrated library systems, databases, and standard office software.
- Ability to work a flexible schedule, including evenings and weekends as needed.
- Valid driver's license with an acceptable driving record required.
- Experience overseeing library operations within a multi-location library system preferred.
- History of leading system-wide initiatives or strategic planning efforts preferred.
Compensation
- Starting salary: $32.65/hour ($67,912 annually)
- Position is full-time
Benefits
- Health insurance with employer HSA contribution
- Life insurance
- Ohio Public Employees Retirement System (OPERS):
10% employee contribution, 14% employer contribution
- 13 Paid Holidays
- Paid Time Off (PTO)
- Employee Assistance Program (EAP)
- Continuing Education Opportunities
How to Apply: Apply online directly through the Library's careers website, https://wtcpl.bamboohr.com/careers .
Position will be open until filled.