Employment Services Case Manager

PURPOSE/SCOPE OF RESPONSIBILITY

To provide career advising, case management, job development, and community outreach with refugee and other eligible populations

ESSENTIAL DUTIES, RESPONSIBILITIES, & COMPETENCIES

- Provides case management including assessment, testing, counseling, daily interaction with clients and follow up

- Actively engages in job development by creating and maintain employer relationships that support successful placement and retention

- Assists with job placement and continues to monitor job retention

- Maintains client-related documentation standards by preparing and completing in a timely manner all required records and reports for all assigned clients. (Computerized case notes, MIS documentation, Individual Service Strategy (ISS) completion, recording hours, and testing)

- Represents the agency professionally with stakeholders and collaborators

- Classroom instruction: develops and leads employment-related classroom activities, workshops

- Assists clients with resume preparation, cover letters, and interview preparation

- Works closely with E nglish as S econd L anguage Instructors/Volunteer Tutors and volunteer mentors to support client services

- Works closely with clients on barrier removal (problems preventing the clients from obtaining and retaining employment), one-on-one and/or in group settings

- Maintains safe and clean working environment by complying with health and safety guidelines

OTHER DUTIES, RESPONSIBILITIES, & COMPETENCIES

- Shares professional knowledge with staff by seeking out professional development opportunities and sharing new learning with staff

- Supports agency operations by appropriately representing the agency in all forums and by demonstrating commitment to agency philosophy, mission, goals, policies and procedures

- Contributes to effective use of agency resources by identifying and implementing options for cost containment

- Contributes to team effort by accomplishing related results as needed

- Uses time effectively by appropriately planning, organizing and scheduling required work hours to meet agency needs

- Demonstrates effective judgment by making appropriate decisions, as well as conducting and maintaining a professional manners and appearance at all times

- Maintains safe and clean working environment by complying with health and safety guidelines

Qualifications

- Bachelors Degree in human services related field required. Masters in social work, counseling, or related field preferred.

- Must have working knowledge of Microsoft Word, Outlook, and databases

- Must have excellent organizational skills to work in a team-oriented, fast-paced environment

- Excellent oral and written communication skills

- Ability to work well with a diverse population of clients

Multilingual preferred.