About this role
What You Will Be Doing
- Lead and manage a team of Solution Leaders and Mission Support Specialists delivering Virtualitics Readiness AI solutions across a portfolio of defense and intelligence customers
- Serve as the Delivery Operations Manager for a capability area or customer portfolio, owning delivery timelines, resource allocation, risk management, and cross-project coordination
- Drive portfolio-level strategy by aligning customer objectives to product roadmaps, identifying expansion opportunities, and ensuring renewal readiness across all accounts in your portfolio
- Oversee stage-gate delivery processes (IOC/FOC) and OKR-based health scoring to ensure consistent, measurable progress across customer programs
- Provide executive-level reporting to senior customer leadership, C-Suite stakeholders, and internal Virtualitics leadership on delivery health, risks, and strategic outcomes
- Build and scale high-performing delivery teams by hiring, coaching, and developing Solution Leaders and Mission Support Specialists who operate autonomously in demanding customer environments
- Own margin and resource accountability for your portfolio, ensuring delivery efficiency while maintaining the highest standards of mission impact
- Represent Virtualitics at the senior leadership level with customer organizations, building trust-based relationships with program managers, senior military leaders, and government executives
- Coordinate cross-functional delivery across engineering, data science, product, and solutions teams to ensure customer commitments are met
- Establish and enforce delivery standards, stage-gate processes, and operational readiness criteria across your portfolio
- Maintain portfolio-level operational visibility across integrated systems including Salesforce, Jira, and Google Workspace to drive data-informed delivery decisions
What We Are Looking For
- 10+ years of progressive leadership experience in defense, intelligence, or federal technology programs
- 5+ years in a people-management role leading delivery, program management, or customer success teams
- Proven experience managing a portfolio of concurrent programs or accounts, not just single-project delivery
- Track record of building and scaling teams that deliver results in high-stakes, operationally demanding environments
- Strong executive communication skills, comfortable briefing general officers, SES-level civilians, and C-Suite executives
- Deep familiarity with DoW and IC organizational structures, acquisition processes, and operational culture
- Experience with P&L or margin accountability in a services or software delivery context
- Ability to operate autonomously in a fast-paced, high-growth environment
- Must be able to obtain and maintain a Secret security clearance (U.S. citizenship required)
What Are Our Preferred Requirements
- Bachelor’s degree required; advanced degree a plus
- Active TS-SCI clearance
- Prior military service at the field-grade officer (O-4+) or senior civilian (GS-14/15) level
- Experience in enterprise software or AI/ML platform delivery for defense customers
What Are Some Valued Skills
- Domain expertise in one or more defense operational areas such as logistics, readiness, intelligence, weapons systems, or sustainment
- Experience transitioning from uniform to the defense technology industry
- Familiarity with agile delivery methodologies in classified or accredited environments
- Understanding of FedRAMP, IL4/IL5/IL6 deployment environments and associated compliance requirements
- Experience with OKR frameworks, delivery readiness tracking, and stage-gate program governance