About this role
Our Company
Founded in 2020, Seven Retail is a House of Brands focused on making quality lifestyle services more accessible. With over 200 centers and growing, we operate across F&B, Education, Healthcare, and Lifestyle Services.
We are on a mission to make increasingly higher quality, premium lifestyle services accessible to everyone, helping people get more out of their paycheck so everybody can experience a higher standard of living.
Ready to take the next step in your career? Join us as a [position] and discover what you can achieve at Seven Retail. Read on to learn more!
Your Day-to-Day
- Review and assess sales calls, chats, pitches, and other customer interactions
- Check customer data, CRM records,Payment Collection documentation, pricing, and other required information for accuracy and compliance.
- Identify and categorize quality issues, compliance gaps, and critical findings.
- Prepare regular QA reports and communicate findings to Management.
- Collaborate with Sales Trainer, Operations, and other relevant teams on improvement initiatives.
Who We’re Looking For
- Understanding of sales processes and experience or background in sales.
- Good understanding of customer communication, sales approaches, and sales performance standards.
- Strong attention to detail and ability to identify inconsistencies or quality gaps.
- Ability to provide objective and constructive feedback.
- Previous experience in Sales QA is a plus, particularly experience reviewing chat follow-ups, customer interactions, and sales pitches.
- Experience in data compliance, quality control, or process improvement is an advantage.