Workforce Planning Specialist

At MMS we're proud of our history, our heart, and our commitment to making a difference to people's lives. We care because people matter. We collaborate because the greatest achievements are made together, and we continuously create because some of the best innovations have yet to be imagined.

Here’s  how you will make a difference in this role…

As t he Workforce Planning   Specialist   you will   be   responsible for   translating forecast demand into workforce   plans, roster strategies and staffing models that support service delivery, workforce   efficiency   and operational   objectives   across   Maxxia   and   RemServ   Operations.

This   role owns workforce scheduling,   availability planning, leave governance and   compliance ,   ensuring workforce supply   aligns   to forecast demand through   effective   roster   design,   capacity   planning   and workforce mix management .

You will   provide   leader s   with   clear   insights and recommendations   on workforce risks, leave trends,   utilisation , roster   effectiveness   and   productivity   opportunities , while partnering with workforce specialists to support compliant,   sustainable   and operationally effective plans .

At MMS clear expectations help our people Be the Difference.  Your key responsibilities in this role will include:

- Develop workforce plans, roster strategies and staffing models aligned to forecast demand, service   requirements   and operational priorities.

- Design and   maintain   master rosters, shift patterns and workforce structures that balance customer demand, employee   experience   and cost outcomes.

- Manage workforce availability, leave governance and capacity frameworks,   monitoring   risks   and   recommending   actions to   maintain   service performance.

- Develop contingency and surge plans while ensuring workforce plans, schedules and rostering practices   comply with   awards, legislation,   policies   and WFM requirements.

- Monitor overtime , workforce compliance ,   planning   controls   and system configuration to   maintain   roster integrity and   support effective operational and financial outcomes.

- Partner with Operations leaders and the Workforce Management team to   provide   practical workforce planning advice,   insights   and recommendations.

- Identify   opportunities to improve workforce   utilisation , roster effectiveness,   flexibility   and workforce planning practices.

- Support operational and strategic workforce initiatives that improve planning maturity, service   delivery   and workforce performance.

To be considered for this role you will have:

- Experience in workforce planning in a complex multi-site, multi-channel operational environment.

- Strong understanding of workforce planning principles, scheduling   methodologies   and workforce   optimisation   practices.

- Understanding of   workforce planning concepts including shrinkage, adherence,   coverage   and interval staffing.

- Experience balancing workforce supply, demand, service   outcomes   and   labour   costs.

- Strong analytical skills with the ability to   identify   workforce risks and recommend practical workforce planning solutions.

- Experience translating workforce forecasts into workforce plans, roster   strategies   and staffing requirements.

- Understanding of   performance metrics, workload   drivers   and operational planning.

- Knowledge of Australian employment legislation, workforce compliance   obligations   and award-based rostering environments.

What we can offer you:

·         Strong culture and the support of a values-based recognition program

·         Novated leasing benefits and discounts

·         12 weeks paid parental leave

·         Comprehensive learning and development opportunities  to support your career growth

·         Sonder digital wellbeing platform , providing personalised support 24/7, plus annual flu vaccinations

·         Default Income Protection Insurance  reimbursed for members of the MMS Default Super Fund

·         Exempt Employee Share Plan

·         Volunteer leave & Career break

·         MMS Rewards program

Embracing our value of  Everyone Matters  we hold a collective commitment to foster an environment where all differences are valued and respected.

·         We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.

·         We value the skills and attributes veterans can bring to our organisation.

·         We embrace hybrid working and welcome conversations about flexibility.

Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate.  All information provided will be treated confidentially.

We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work.

If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at  [email protected]