About this role
Overview
About The First Group Hospitality:
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimiserevenue, and maximiseasset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com
Job Description
- Responsible for doing all preparations before and during the service like preparing tables and polish cutlery.
- Keep track of the stock and supplies in the restaurant and communicating where there might be a shortage like linen, glasswork etc.
- Have an extensive knowledge of the menus and other F&B outlets.
- Serve in either conference rooms or other F&B outlets if required.
- Take orders from the guests, explaining menu and advising the guest on their decision making.
- Liaise with management for advice if required.
- Communicate with the kitchen about the orders and being very clear about special wishes of guests.
- Consistently upsell of food and beverages and making guests aware of the promotions.
- Be aware about the items availabilities.
- If necessary prepare orders like drinks and preparing snacks and breads.
- Serve at parties and reception if required.
- Deal with the payments and doing closure paperwork if required.
- Serve the guests with all F&B requirements during their stay in an attentive and efficient way.
- Take reservations, in co-orporation with the supervisor and hostess/host if necessary because of special requests of the guest.
- Responsible for cleaning tasks during and after service.
- Make sure that all the guest areas look immaculate.
- Attend departmental meetings if required.
- Take feedback from the guests and notifying management about it.
- Share ideas for improvement.
- Ensure the guests receive what they ordered, guest satisfaction is key at all times.
Desired Skill & Expertise
- A minimum of 2+ years experience is essential.
- Preferably experienced in high volume F&B operations.
- Maintains great customer service to all guests.
- Planning and organising tasks, people and supplies.
- Excellent interpersonal and communication skills.
- Quantified experience in food safety and hygiene.
- Advanced customer service skills.