Guest Relation Host (Butler)

Overview

About The First Group Hospitality

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.

For more information, visit tfghospitality.com

Job Description

The Royal Stables Private Members Club in Abu Dhabi is seeking a Guest Relations Host (Butler) to provide personalised, discreet, and exceptional service to members, VIPs, and guests. Responsibilities include, but are not limited to:

- Welcome and warmly receive members, VIPs, and guests upon arrival.

- Provide personalised butler-style service throughout the guest experience.

- Anticipate and respond proactively to members’ needs, preferences, and requests.

- Build strong, discreet, and trusted relationships with members and guests.

- Assist with seating, dining, refreshments, reservations, bookings, and special arrangements.

- Provide information about club facilities, services, programmes, events, and experiences.

- Coordinate with concierge, valet, hospitality, membership, events, equestrian, and operations teams.

- Support VIP visits, private functions, celebrations, and member-only events.

- Prepare and maintain guest areas, tables, lounges, and service settings to luxury standards.

- Assist with luggage, personal belongings, packages, and other guest requirements when needed.

- Maintain accurate records of member preferences, requests, and service notes.

- Handle enquiries, feedback, and concerns professionally and discreetly.

- Ensure a seamless and personalised experience from arrival through departure.

- Maintain high standards of presentation, grooming, etiquette, and service.

- Ensure all interactions reflect the Royal Stables’ luxury positioning and brand standards.

- Maintain strict confidentiality when handling member, guest, and personal information.

- Support daily opening, closing, service preparation, and club presentation procedures.

- Assist with maintaining a welcoming, elegant, and comfortable club environment.

- Report operational issues, service concerns, and guest feedback to the relevant manager.

- Perform other guest relations, butler, hospitality, and member service duties as required.

Desired Skill & Expertise

- 2+ years of experience in butler service, guest relations, luxury hospitality, private clubs, hotels, or a similar role.

- Experience serving VIP, high-net-worth, and international guests is highly desirable.

- Excellent communication, interpersonal, and customer service skills.

- Strong understanding of luxury service standards, etiquette, and personalisation.

- Warm, attentive, polished, discreet, and naturally hospitable.

- Ability to anticipate guest needs and deliver proactive service.

- Excellent grooming, presentation, posture, and professional manner.

- Strong attention to detail and ability to remember guest preferences.

- Calm, composed, and solution-focused under pressure.

- Ability to work flexible hours, including evenings, weekends, and holidays.

- Knowledge of the UAE market and local cultural expectations is an advantage.

- Fluency in English is required; Arabic is highly desirable.